Order Management Process Optimization Lead
hace 4 días
Company Overview
Amazon Support Services Costa Rica Srl is a global company that aims to provide exceptional customer service and support.
Job Description
We are seeking an experienced Order To Cash Program Manager to join our team in Heredia, Costa Rica. The successful candidate will be responsible for managing the Order To Cash process, identifying areas for improvement, and implementing best practices to streamline our operations.
Key Responsibilities
- Work with the leadership team to identify and implement process improvements to enhance efficiency and productivity.
- Explore opportunities for upstream and downstream improvement and document operating procedures for complex vendors and customers.
- Recognize escalation trends, identify underlying defects, and root causes to monitor, improve, and deliver on key performance metrics.
- Ensure existing policies, procedures, and controllership guidelines are followed.
- Intake, escalate, and triage receivables contacts and issues, following through to resolution.
- Partner with business teams to integrate scalable end-to-end Order To Cash processes and solutions.
- Communicate directly with customers and vendors to resolve current invoice and billing discrepancies.
About the Team
The Order To Cash department at Amazon Support Services Costa Rica Srl is responsible for managing the entire Order To Cash cycle, from order receipt to cash payment. Our team works closely with internal stakeholders to ensure seamless integration of processes and systems.
Requirements
- 2+ years of experience in process improvements or project management.
- Intermediate level Excel skills, including pivot tables, charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, and array formulas.
- Experience working with MS Access and SQL is a plus.
A Day in the Life
This role offers a unique opportunity to work with a dynamic team, drive process improvements, and make a significant impact on our business. If you are a detail-oriented individual with excellent communication skills and a passion for process optimization, we encourage you to apply.
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