Aviation Fuel Operations Coordinator

hace 1 día


San José, San José, Costa Rica World Fuel Services A tiempo completo

At World Fuel Services, we take pride in our diverse and innovative environment where employees thrive.
We are a global leader due to the talents of our 5000 strong professional team.
Our high-performance culture allows us to drive sustained growth and customer satisfaction.

The Aviation Fuel Operations Coordinator role is at the heart of our organization, driving success through customer service, sales, and operational support for our global customer database.

A key aspect of this role is understanding different cultures and having empathy for the differing needs of aircraft operators.

You will be responsible for building relationships with customers worldwide, managing small accounts to grow volume and profitability, and working collaboratively with the Sales teams and Supply teams.

This position requires excellent English communication skills, a can-do approach, and a strong team player mindset.

Key Responsibilities:

  • Built relationships with customers worldwide
  • Manage small accounts to grow volume and profitability
  • Collaborate with Sales teams and Supply teams
  • Understand different cultures and have empathy for aircraft operators
  • Excellent English communication skills required
  • Can-do approach and strong team player mindset

Requirements:

  • Minimum 1-2 years work experience, preferably in aviation
  • Limited sales experience is an advantage
  • Strong team player with excellent interpersonal skills, customer service skills, and relationship-building abilities
  • Great attitude, work ethic, and willingness to learn
  • Effective and professional telephone manner, commercial awareness, and sound business judgment
  • Ability to anticipate issues, work well under pressure, and prioritize effectively
  • Current passport holder

Desirable Qualifications:

  • Knowledge of commercial, business, and military aviation fuel market
  • Conversant in aircraft types
  • Experience in Oracle systems
  • Receiving and making telephone calls
  • Arranging fuel for customers worldwide (scheduled and ad-hoc flights)
  • Dealing with customer price requests for adhoc fuellings
  • Managing some small customer accounts - grow volume and profitability
  • Good understanding of company credit policies
  • Supporting the Sales teams with telephone and price quoting support
  • Working with the Supply teams to develop day-to-day supplier relations
  • Updating database with fuel shortages and other critical operational information


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