Operations Support Associate
hace 3 días
**Job Summary**
Nitel is seeking an experienced Operations Support Associate to join our team. In this role, you will provide operational support to our customers, ensuring timely and efficient processing of orders and resolving any issues that may arise.
About the Role
As an Operations Support Associate, you will work closely with customers, sales agents, and carriers to process orders, resolve issues, and maintain positive relationships. Your primary goal will be to ensure customer satisfaction and meet company standards.
Your Key Responsibilities
- Provide operational support to customers, including order processing and issue resolution
- Communicate effectively with customers, sales agents, and carriers to ensure timely and efficient processing
- Monitor and report on key performance indicators to ensure customer satisfaction and efficiency
- Collaborate with internal teams to ensure seamless order processing and customer support
- Continuously improve processes and procedures to enhance customer satisfaction and efficiency
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Experience in customer service or a related field
- Knowledge of telecom services and industry trends
- Ability to problem-solve and think critically
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