Customer Service Operations Associate

hace 3 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About Our Team

Our team at Amzn Support Srvcs Costa Rica is dedicated to providing exceptional customer service to Amazon Sellers. As a Customer Service Operations Associate, you will join a dynamic team that values innovation, collaboration, and continuous improvement.

Your role will involve interacting with Sellers, resolving their queries, and providing tailored solutions to meet their needs. You will have the opportunity to develop your skills, work with a diverse team, and contribute to our company's mission to make Amazon the safest and most trusted place on Earth.

Key Responsibilities

  • Provide exceptional customer service to Amazon Sellers.
  • Resolves Sellers' queries and provides tailored solutions.
  • Collaborates with Compliance Operations and Seller Support teams.
  • Analyzes data to inform high-stakes business decisions.
  • Identifies and addresses barriers to Seller success.

Requirements

  • Fluency in both English and Spanish.
  • Prior experience working in customer service or contact center environments is highly desirable.
  • Demonstrated ability to think critically and make informed decisions.
  • Strong prioritization and time management skills.
  • Excellent communication and interpersonal skills.


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