Multilingual Team Supervisor

hace 6 días


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo
About Us

Bill Gosling Outsourcing provides a career opportunity in customer service with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace that promotes both personal and professional growth.

Job Description

We are looking for a Bilingual (English/French) Team Leader, Operations to lead and motivate a team to optimum performance levels to achieve targets contributing to the company's objectives.

  • Provide clear and concise direction, support, and guidance to the team through effective coaching, leadership, and setting SMART objectives.
  • Deliver coaching and constructive feedback to employees to increase engagement and improve performance.
  • Involvement and collaboration on new strategies and/or process improvements to better the team's performance.

The successful candidate will be responsible for:

  • Daily, weekly, and monthly reports provided at both internal and external client levels.
  • Flexible team player in respect to scheduling and willing to invest additional time into the team when necessary.
  • Assist team members to ensure service level agreements are adhered to and performance metrics met.
  • Creating and/or facilitating team huddles, presentations, and team contests to engage our team and/or clients.
  • Ensure all employees are in line with Regulatory Compliance, Quality, and CBT requirements.
  • Assist and participate in the recruiting, training, and onboarding of employees.
  • Champion company core values and other company programs to engage and motivate our employees.
About You

To succeed in this role, you will need:

  • Fluency in both English & French.
  • Previous experience in an Agent and/or Customer Service role.
  • Previous experience in a leadership or managerial role would be an asset.

Please note that must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions if required.



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