Dynamics Team Supervisor
hace 7 días
About Us
Tek Experts is a global technology solutions provider, dedicated to delivering exceptional customer service through our team of expert support engineers. We are seeking an experienced IT Operations Manager to lead our team and drive success.
Job Summary
The successful candidate will have a proven track record of managing teams, with experience in technical support, software support, IT operations, and/or infrastructure support. A higher-level education in a technical discipline or related certification is preferred.
Key Responsibilities
- Build, manage, and develop a team of 15-20 support engineers.
- Develop and implement strategies to improve team performance and efficiency.
- Maintain excellent relationships with customers, delivery teams, and senior management.
Requirements
- 3-5 years of experience in technical support, software support, IT operations, and/or infrastructure support, with 1-2 years of experience managing teams.
- Familiarity with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
- Excellent knowledge of technology-based environments and solutions.
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