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Technical Support and Guidance Expert
hace 1 semana
Role Overview
This position requires a customer-focused individual to work as a Dynamics Tech Support Engineer Level to resolve complex customer cases. The ideal candidate will have a proven track record of delivering exceptional customer service and providing quick and accurate support.
Key Responsibilities
- Work with customers to resolve software issues and deliver exceptional customer service.
- Collaborate with colleagues to continuously improve processes and solutions.
- Maintain accurate documentation for all cases, including queries, process steps, and resolutions.
Qualifications
To excel in this role, you should possess:
- A minimum of 6 months of experience in customer and/or tech support within a fast-paced environment.
- Strong English language skills (85%).
- Proficiency in database query/SQL, basic cloud knowledge, network basic connectivity, and Active Directory knowledge (highly desired).
Growth Opportunities
This role offers a chance to grow your IT career with Tek Experts, a dynamic and innovative company. If you're passionate about problem-solving, continuous improvement, and learning, we encourage you to apply.
