Technical Support Engineer

hace 5 horas


Alajuela, Costa Rica Golabs A tiempo completo

**About the job Technical Support Engineer**:
**Responsabilities**
- Develop and maintain technical knowledge solutions
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Document and track customer issues to resolution while adhering to SLAs
- Identify and document technical defects and other challenges
- Handle customer escalations
- Provide prompt and accurate feedback to customers
- Act as a key escalation channel for our Customer Experience Technical Support team
- Summarize complex product issues accurately and thoroughly for escalation to Tier 3 support
- Update knowledge base and documentation with technical and issue resolution
- Take part in shaping new features and products and represent the voice of the customer

**Skills, Knowledge and Expertise**
- Familiarity with multiple technologies, including Networking, Data Center, Security and Cloud
- Experience with cyber security products, specifically NAC, RADIUS and 802.1x
- Experience with network configuration and architecture - Layer 2/Layer 3 Switching/Routing, TCP/IP, VPN
- Experience in customer facing role with excellent communication (written and verbal) and interpersonal skills
- Independent, initiator, and a team player
- Advanced analytical thinking and problem-solving skills
- Research and troubleshooting abilities

**Advantage**
- 2+ years of experience in product support / professional services for an international hi-tech company
- Technical Bachelors degree
- Project management experience



  • Alajuela, Costa Rica Storyblok A tiempo completo

    From the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster.As a company, we've grown 156% in the last year from 92 to 236 employees, across 45+ countries.We secured our Series B funding of $47 million last year in the month of...


  • Alajuela, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Dynamics Tech Support Engineer Level to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    About 3MAs a leading global innovator, 3M empowers employees to innovate and deliver solutions that make a real impact. Our company culture is built on collaboration, respect, and a passion for making a difference.Salary and BenefitsWe offer competitive compensation and benefits to ensure our employees live their best lives - both physically and financially....


  • Alajuela, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Dynamics Tech Support Engineer Level to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers...

  • IT Support Specialist

    hace 3 días


    Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    We are seeking an IT Support Specialist to implement technical solutions in a junior role.About the RoleAs a Field Tech Associate at Hashmap, you will provide on-site technical support and services including equipment assembly, relocation, installation, and replacement. You will troubleshoot and diagnose Level 2 problems with personal computer hardware,...


  • Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Belen, Heredia. As a key member of our technical support team, you will be responsible for deploying and maintaining equipment for our clients.Key ResponsibilitiesDeployment of computer equipment, printers, projectors, softphones, software, scanners, or other...


  • Alajuela, Alajuela, Costa Rica Growth Acceleration Partners A tiempo completo

    Growth Acceleration Partners is seeking a skilled Technical QA Automation Engineer to join our cybersecurity team.We are a dynamic company driven by innovation, and we develop cutting-edge threat monitoring sensors for Windows, Linux, and macOS systems.Our ideal candidate will be self-driven, motivated to learn new technologies, ready to solve challenging...


  • Alajuela, Costa Rica Solventum A tiempo completo

    **Job Description**:Bilingual Data Analytics Technical Support Representative (Solventum)3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives.As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the...


  • Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    We are seeking an experienced Technical Support Specialist to join our team in Heredia. This role involves providing on-site technical support for our clients, ensuring that their IT equipment is properly installed and configured.About the Job:The successful candidate will have strong problem-solving skills and be able to troubleshoot and resolve technical...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job OverviewThis role is an exciting opportunity for a Technical Support Specialist to join our team in San Jose. As a key member of our support team, you will provide top-notch technical assistance to employees, contractors, and vendors.About the Role:Provide timely and effective technical support via phone, chat, and web tickets.Routinely resolve complex...


  • Alajuela, Costa Rica Philippines Outsourcing Solution A tiempo completo

    Limitlessli is a staffing company that recruits, hires, and manages long-term remote staff for growing businesses in the USA.**Location**: Remote (permanent work from home)- Type of Work: Full-time, Night Shift- Work Schedule: 5 days a week (US time - Eastern Standard Time)**Working with Limitlessli**:- Remote work - home-based- The environment must be quiet...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    We're seeking a detail-oriented Dynamic Solutions Engineer to work on behalf of our client, providing technical guidance and exceptional customer service. The ideal candidate will have experience in resolving complex software issues and collaborating with colleagues to improve processes.Tek Experts is a tech services company focused on delivering specialized...


  • Alajuela, Alajuela, Costa Rica Ex2 Outcoding A tiempo completo

    We are seeking a highly skilled AWS Infrastructure Engineer to join our team at Ex2 Outcoding.As an AWS Infrastructure Engineer, you will play a key role in building and deploying AWS infrastructure to support internal customers on Pre-Sales and Product teams.You will be responsible for deploying and maintaining the latest releases of TIBCO Spotfire and...

  • R&D Engineer

    hace 5 horas


    Alajuela, Costa Rica Philips A tiempo completo

    **Job Title**: R&D Engineer**R & D Engineer**The R&D Sustaining Engineer will drive improvements to current products that will reduce cost, improve efficiency and/or address quality issues.This position will identify, evaluate, develop, lead, validate and implement improvement projects for current products and processes according to the applicable...


  • Alajuela, Costa Rica Golabs A tiempo completo

    **About the job Embedded Escalation Engineer (EEE) - COSMOSDB**:**Overview**Interested in being on the cutting edge of Cloud Services helping build a NoSQL database service with limitless elastic scale?Then come join us as an Embedded Escalation Engineer (EEE) working with Azure Cosmos DB.This is a great opportunity to be part of a diverse, inclusive, agile...


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    The estimated salary for this position is $55,000 to $70,000 per year.Job OverviewThis role involves providing technical support and customer service to hospitals and medical institutions for Abbott's implanted pacemakers and defibrillators.Candidates should have excellent communication skills, both written and verbal, and be able to work effectively in a...

  • Manufacturing Engineer

    hace 6 horas


    Alajuela, Costa Rica Philips A tiempo completo

    **Job Title**: Manufacturing Engineer**Maintenance & Manufacturing Engineer 1****Responsibilities**- Executes process technology development activities- Executes equipment Validation Strategy- Creates and revises Maintenance documentation- Installs equipment and supports ramp-up of the process at the site- Identifies and executes improvements in...


  • Alajuela, Costa Rica Cloud Software Group A tiempo completo

    **Senior Escalation Engineer Virtualization**Do you enjoy tackling hard-to-solve technical problems?Are you interested in gaining exposure to exciting products?Are you looking for the opportunity for growth and learning?Would you like to work for one of the most innovative companies around?If you answered yes to these questions, we may have the job for...

  • Inside Sales Engineer

    hace 6 horas


    Alajuela, Costa Rica Emerson A tiempo completo

    **Responsibilities**:- Develop quotations based on Emerson, customers, and representative's requirements- Participate in all aspects of preparing the quotation package and ensure that it is sent to the customer.This includes the technical, commercial, and competitive strategy appropriate for the selling opportunity- Follow up on sent proposals to increase...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    **Company Overview**At 3M, we recognize the importance of delivering exceptional customer service and technical support to our employees, contractors, and vendors.We are committed to fostering a culture that values teamwork, flexibility, and innovation, enabling our employees to thrive in a complex organization with diverse language, cultural, and time zone...