Dynamics Tech Support Engineer

hace 9 horas


Alajuela, Costa Rica Tek Experts A tiempo completo

Overview:
We're seeking a customer-oriented Dynamics Tech Support Engineer Level to work on behalf of our client to resolve complex customer cases.
You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.
This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.
**Driving exceptional outcomes with purpose-built solutions.
**

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients.
We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.
Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for.
Join our global team of experts and grow your IT career with us.
Tek Experts is part of TeKnowledge - where innovation meets purpose.
We're transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.
Tek Experts is part of TeKnowledge - where innovation meets purpose.
We're transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.
**Responsibilities**:
**This role will**:

- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.
Qualifications:

- Level of English: 85% or B2
- At least 6-12 months of experience in tech support within a fast-paced environment.
- Data bases query/SQL Knowledge
- Basic Cloud Knowledge (Virtual Machines)
- Network traces Knowledge.
- Log Analysis Skills



  • Alajuela, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a customer-oriented Dynamics Tech Support Engineer Level to work on behalf of our client to resolve complex customer cases.You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.This role is expected to take cases escalated by customers...


  • Alajuela, Costa Rica Storyblok A tiempo completo

    From the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster.As a company, we've grown 156% in the last year from 92 to 236 employees, across 45+ countries.We secured our Series B funding of $47 million last year in the month of...


  • Alajuela, Costa Rica Golabs A tiempo completo

    **About the job Technical Support Engineer**:**Responsabilities**- Develop and maintain technical knowledge solutions- Research, diagnose, troubleshoot and identify solutions to resolve customer issues- Document and track customer issues to resolution while adhering to SLAs- Identify and document technical defects and other challenges- Handle customer...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    We're seeking a detail-oriented Dynamic Solutions Engineer to work on behalf of our client, providing technical guidance and exceptional customer service. The ideal candidate will have experience in resolving complex software issues and collaborating with colleagues to improve processes.Tek Experts is a tech services company focused on delivering specialized...

  • Team Manager

    hace 9 horas


    Alajuela, Costa Rica Tek Experts A tiempo completo

    Overview:We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service.As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.**Driving exceptional outcomes with purpose-built...

  • Sme For Technical Area

    hace 9 horas


    Alajuela, Costa Rica Tek Experts A tiempo completo

    Overview:We're in search of a highly knowledgeable SME for Technical Area to join us in a senior technical role.You will be responsible for the technical advancement of the staff and identifying opportunities for product improvement.In this role, you will serve as advisor to your team for technical questions and problems, guiding and partnering with your...

  • Topic Sme 2

    hace 5 horas


    Alajuela, Costa Rica Tek Experts A tiempo completo

    Overview:We're in search of a highly knowledgeable Subject Matter Expert to join us in a senior technical role.You will be responsible for the technical advancement of the staff and identifying opportunities for product improvement.In this role, you will serve as advisor to your team for technical questions and problems, guiding and partnering with your team...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    We are seeking a Tech Leadership and Delivery Expert to join our team at Tek Experts. Our company is dedicated to delivering specialized and unique solutions for clients, and we're looking for someone who can drive exceptional outcomes with purpose-built solutions.Tek Experts is a tech services and support company focused on delivering agile,...

  • Sme For Technical Area

    hace 9 horas


    Alajuela, Costa Rica Tek Experts A tiempo completo

    Overview:We're in search of a highly knowledgeable SME for Technical Area to join us in a senior technical role.You will be responsible for the technical advancement of the staff and identifying opportunities for product improvement.In this role, you will serve as advisor to your team for technical questions and problems, guiding and partnering with your...

  • Field Tech Associate

    hace 9 horas


    Alajuela, Costa Rica Hashmap A tiempo completo

    We are currently seeking a Field Tech Associate to join our team in Belen, Heredia.- _IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include the following activities: _- _Assembly of equipment (Rollout) _- _Relocation of equipment...

  • Field Tech Associate

    hace 9 horas


    Alajuela, Costa Rica Ntt Data A tiempo completo

    We are currently seeking a Field Tech Associate to join our team in Belen, Heredia.- IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include the following activities:- Assembly of equipment (Rollout)- Relocation of equipment between...


  • Alajuela, Costa Rica Solutekpty Tech A tiempo completo

    Job Description:- Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.- Basic knowledge of enterprise LAN and WAN setups and...


  • Alajuela, Costa Rica Ntt Data A tiempo completo

    We are currently seeking a Field Tech Associate to join our team in Belen, Heredia.- IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include the following activities:- Assembly of equipment (Rollout)- Relocation of equipment between...


  • Alajuela, Costa Rica Ntt Data A tiempo completo

    We are currently seeking a Field Tech Associate to join our team in Belen, Heredia.- IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include the following activities:- Assembly of equipment (Rollout)- Relocation of equipment between...


  • Alajuela, Costa Rica Hashmap A tiempo completo

    We are currently seeking a Field Tech Associate to join our team in Belen, Heredia.- _IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include the following activities: _- _Assembly of equipment (Rollout) _- _Relocation of equipment...

  • DevOps Engineer

    hace 7 días


    Alajuela, Costa Rica ORCID A tiempo completo

    ORCID is seeking an experienced and enthusiastic professional for the position of **DevOps Engineer. **If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers! **Who We Are** ORCID is a mission-driven, member-supported, community-governed non-profit...


  • Alajuela, Costa Rica Hashmap A tiempo completo

    We are currently seeking a Field Tech Associate to join our team in Belen, Heredia.- _IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include the following activities: _- _Assembly of equipment (Rollout) _- _Relocation of equipment...


  • Alajuela, Costa Rica Hashmap A tiempo completo

    We are currently seeking a Field Tech Senior Representative to join our team in Belen, Heredia, Costa Rica.- _IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include the following activities:- a.Assembly of equipment (Rollout) _- b....


  • Alajuela, Costa Rica Hashmap A tiempo completo

    We are currently seeking a Field Tech Associate to join our team in Belen, Heredia.- _IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include the following activities:- a.Assembly of equipment (Rollout) _- b. Relocation of equipment...


  • Alajuela, Costa Rica Hashmap A tiempo completo

    We are currently seeking a Field Tech Senior Representative to join our team in Belen, Heredia, Costa Rica.- _IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include the following activities:- a.Assembly of equipment (Rollout) _- b....