Cloud and Cyber Security Expert
hace 3 días
About This Role
Golabs is seeking an experienced Cloud and Cyber Security Expert to join our team. As a Senior IT Infrastructure Manager, you will play a critical role in ensuring the security and integrity of our systems and data.
Key Responsibilities
- Provide technical expertise and guidance to employees on cloud and cyber security-related matters.
- Develop and maintain knowledge of our cyber security solutions, including SaaS and On-Premise product lines.
- Collaborate with cross-functional teams to shape new features and products, representing the voice of the customer.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues related to our products.
- Summarize complex product issues accurately and thoroughly for escalation to the Dev team.
- Update the knowledge base and documentation with technical information and issue resolutions.
- Act as a key escalation channel for our Customer Experience Technical Support team.
- Develop and maintain technical knowledge of our cloud platforms, including services like EC2, S3, RDS, and VPC.
- Provide input on the development of new features and products, ensuring they align with customer needs and market trends.
- Stay up-to-date with emerging technologies and trends in cloud and cyber security.
Requirements
- Strong working knowledge of cloud platforms such as AWS, Azure, or Google Cloud, including services like EC2, S3, RDS, and VPC.
- Experience with modern identity and access management tools and protocols (Okta, ADFS, SAML, Auth 2.0, OpenID Connect, SCIM).
- Experience creating and updating DNS records, and related PKI certificate management.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Experience as a Systems Administrator (or similar type of role), preferably in a SaaS or cloud-based environment.
- Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
- Excellent attention to detail and the ability to prioritize tasks effectively.
- Effective communication and interpersonal skills.
- Relevant certifications (such as AWS Certified SysOps Administrator, Azure Administrator Associate, etc.) are a plus.
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