Technical Support Agent

hace 7 días


Alajuela, Alajuela, Costa Rica Teleperformance Costa Rica A tiempo completo

**Overview of the Role**

As a Teleperformance associate, you will act as a key liaison between our company and customers. This role involves providing accurate information about our internet services and basic technical support via phone calls.

**Key Competencies**

- Identify and define problems
- Active Listening
- Empathy

**Responsibilities**

- Utilize appropriate methods and tools to provide accurate, valid, and complete information.
- Foster sustainable relationships with customer accounts through open and interactive communication.
- Offer suitable solutions and alternatives to customers.

**Requirements**

- On-site work required
- English language proficiency at B2 level (85% or higher)
- Relevant work experience
- Typing speed of 20 words per minute
- Effective communication skills

**Job Details**

Tipo de puesto: Tiempo completo, Permanente

Salario: ¢300,000.00 - ¢400,000.00 al mes

Idioma:

- Inglés B2- 85%?
(Obligatorio)



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