Technical Quality Support Analyst

hace 2 semanas


San José, San José, Costa Rica Officespace Software A tiempo completo

Empowering Businesses with Workplace Management Software

At OfficeSpace, we strive to create a better place for everyone, especially our own teammates. As a QA Software Support Specialist, you'll be part of the Client Experience Organization, working closely with the Client Engagement, Project Management, and Back Office Teams.

Your primary responsibility will be to review and evaluate cases, implementation timelines, and updates to ensure a high level of support quality across teams. This role requires strong analytical skills, attention to detail, and effective communication.

You'll work in a fast-paced industry where teams collaborate to deliver results and drive growth. We're looking for someone who can analyze data, identify areas for improvement, and develop solutions to enhance our client experience.

To succeed in this role, you'll need:

  • B2-C1 English Level according to the CEFR or equivalent frameworks.
  • Progressive experience in client-facing roles where improving customer satisfaction was demonstrated.
  • Proficiency in MS Office, particularly Excel, Word, and PowerPoint.
  • Adeptness in Google Suite productivity tools - Drive, Gmail, Calendar, and others.
  • Experience with employee coaching and development through constant feedback delivery.
  • Ability to analyze data and client interactions to check for errors and inaccuracies.

We offer a dynamic work environment with opportunities for growth and development. If you're passionate about delivering exceptional client experiences, we'd love to hear from you.

About Us

OfficeSpace is a leading workplace management software company that empowers businesses to thrive. With over 200 employees across the US, Costa Rica, and Canada, we're committed to building a culture of trust, respect, collaboration, and creativity.

We serve a diverse range of customers, from fast-growing technology companies to traditional enterprise clients transitioning to modern workplace infrastructure.



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