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**About Us**
We are Micro Focus, a leading provider of enterprise software solutions. Our mission is to deliver high-quality software that helps our customers succeed in today's fast-paced digital landscape.
**Job Overview**
This role will be responsible for providing technical support and managing IT services for our customers. The ideal candidate will have a strong background in computer science or a related field, as well as excellent communication and problem-solving skills.
**Responsibilities**
- Incident Management: Respond to and resolve technical issues in a timely and efficient manner.
- Escalation Management: Identify and manage complex technical issues that require additional resources or expertise.
- Problem Management: Proactively identify and address potential technical issues to prevent downtime or service disruptions.
- Change Management: Implement and verify changes to our systems and processes to ensure they meet customer needs.
- Configuration Management: Oversee the configuration of our systems and processes to ensure they are accurate and up-to-date.
- Quality: Ensure that our products and services meet the highest quality standards and provide feedback to improve them.
**Requirements**
- Bachelor's degree in Computer Science, IT Service Management, or related field.
- 2+ years of experience in technical support or IT service management.
- Strong knowledge of ITIL principles and practices.
- Excellent communication and problem-solving skills.
