Technical Support Specialist
hace 10 horas
About Us
Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada is a market leader that fosters innovation and forward thinking. We design, build, manage, and modernize mission-critical technology systems for clients worldwide.
Why Work with Us?
We offer flexible working practices and excellent benefits to support your career growth and well-being. Our commitment to diversity, equity, and inclusion creates a workplace where everyone can thrive.
We invest in our employees through learning, training, and career development opportunities.
Your Role and Responsibilities
You will be responsible for:
- Knowledge transfer and creation of documentation for client support.
- Coordinating Help Desk knowledge to ensure accurate and timely responses.
- Creating and updating new and existing documentation within the knowledge repository for Level 1 customer/technical support.
- Ensuring strong written communication skills for effective collaboration.
Required Technical and Professional Expertise
To succeed in this role, you will need:
- Demonstrated strong analytical skills with emphasis on forecasting.
- Strong Time Management skills including using sound judgment adjusting workload priorities.
- Ability to analyze and interpret data.
- Excellent verbal and written communications skills.
- Ability to work under pressure.
- Detail-oriented problem identification, escalation, resolution skills, and the ability to work effectively under pressure.
- A team player.
- Fluent English language skills (85% or more).
Preferred Technical and Professional Experience
Prior experience in:
- English, Spanish, or Portuguese language proficiency.
Education
Bachelor's degree or equivalent experience.
Benefits
We value our employees' contributions and offer a range of benefits, including flexible working practices, professional development opportunities, and excellent compensation packages.
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