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Representantive, Sales Order

hace 1 mes

San José, Costa Rica Herbalife A tiempo completo

Descripción:
Responsable de la Atención al Distribuidores y Clientes Preferentes.
Canaliza solicitudes de variada naturaleza como reclamos, consultas, solicitudes formales de procesos internos, realización de pedidos, el encargado deberá dar respuesta a toda la variedad de inquietudes presentada por los Distribuidores y Clientes Preferentes respecto al negocio Herbalife y a su calidad de distribuidores

Calificaciones:
Habilidades y Competencias:

- Profesional en Administración, Mercadeo y Publicidad, Idiomas y/o afines
- Manejo de inglés intermedio
- Manejo de paquete Office: Intermedio/ Avanzado

Idiomas:

- Español / Inglés intermedio

**Responsabilidades**:
1.
Contestar consultas de diversa naturaleza relacionadas con el plan de marketing de la compañía, pagos, volúmenes, calificaciones, etc.
2.
Recibir y procesar consultas y reclamos relativos a procesos internos tales como, transferencias de ID, renuncias, cambios de patrocinador, divorcios, entrega de reconocimientos, corrección de datos, asignación de claves, etc.
Recibir y dar seguimiento a las consultas de procesos tales como: transferencia de ID, cambio de patrocinador, cambio de domicilio, divorcios, inclusión de cónyuge, inclusión de pareja de vida, remoción de cónyuge y pareja de vida, renuncia simple de DS, confirmar que la información enviada se encuentre correcta y enviarla a GBS por medio de correo electrónico, para que sea procesada.
4.
Seguimientos de reclamos en general, pedidos con problemas, fallas de servicio, mermas, reemisión de cheques de pagos mal emitidos, etc.
5.
Apoyo a otros departamentos de la compañía en campañas de marketing y promociones, revisión de comunicados, eventos, seguimiento de reclamos y cualquier otra consulta de distribuidores relativas al negocio Herbalife.
6.
Realizar campañas de llamadas, de acuerdo con promociones y eventos vigentes, ya sean locales o regionales, las cuales se asignan en HCM, buscando que se cumplan con las metas establecidas regionalmente.
8.
Asistencia a distribuidores y clientes preferentes en sitios de Internet de la compañía, BizWorks, información de productos, fichas técnicas, creación de perfiles, etc.
9.
Traducción de documentación interna, informes, campañas, comunicaciones, etc.
10.
Participación de procesos de registro en Eventos Corporativos, staff de apoyo en las áreas que se considere necesario.
11.
Tester: gestionar y aplicar pruebas de sistemas (lanzamientos, actualizaciones, correcciones, proyectos, UATs) relacionadas al departamento de Member Services.
12.
Gestionar el envío de SMS informativos a los Distribuidores y Clientes Preferentes, sobre diversos temas (procesamiento de ganancias, envíos de pedidos, promociones, eventos, requerimientos, etc.)
por medio de la plataforma vigente.
13.
Brindar atención de manera presencial a distribuidores y clientes preferentes a través del procesamiento y cobro de órdenes (utilización de herramienta QMS), adicionalmente el correspondiente cierre diario de caja, con el fin de reportar las ventas del día al Departamento de Finanzas (cobro de por medio de efectivo y datafonos)

14.
Gestión de WhatsApp: Procesar los pagos de órdenes, por medio de la verificación de transferencias y/o depósitos bancarios, con el fin de darle curso a las órdenes, gestionar el pago y registro correspondiente.
15.
Brindar soporte al equipo de Central Telefónica, en caso de ser requerido el apoyo, atención de llamadas de Distribuidores y Clientes Preferentes, buscando que su cumplan los níveles de atención y servicio establecidos.
16.
Evaluar diariamente las transacciones de ventas procesadas en el área (transferencias electrónicas, depósitos bancarios, tarjetas de crédito, cobros en efectivo) a través de reportes del sistema Oracle, con el fin de validar que los pagos coinciden con las ventas realizadas y garantizar que los reportes están correctos y remitirlos al equipo de GBS.
17.
Participación en procesos de auditoria, suministrando la información que sea requerida, tales como cierres de cajas, contratos, respaldo de entrega de efectivo, etc.
18.
Solicitar al transportista de valores el material para el envasado de remesas de efectivo, con el fin de efectuar el proceso de traslado y depósito del efectivo, de acuerdo con las normas de seguridad.
19.
Gestionar diversos procesos requeridos por el área de Member Services, tales como: Asignación de Leads (clientes potenciales), envió de Awards y control de inventario, soporte a envío de premios de promociones, gestión de tickets por medio de la herramienta HCM, etc.