Order Manager Specialist I

hace 7 días

San José, Costa Rica Emerson A tiempo completo

**Responsibilities
**Receive, review and process customer purchase orders and accurately upload, enter, and book the
related order in business systems
Using the established standards, check that all information supplied by the customer is correct and
complete to ensure the customer receives the product they need and at the time they need it
- ensuring our ability to book, deliver, and collect
Act as the primary contact for the customers through different communications channels, working
closely with the inside sales, sales force, factories and other quote to cash teams
Lead and initiate proactive communication to resolve purchase order issues or to collect missing
information at the order entry stage and throughout the order process to ensure the correct and
timely order booking and delivery, and to provide a positive customer experience
Proactively communicate and resolve issues affecting speed and quality of orders at different stages
of the order process, ensuring customers are adequately informed
Proactively manage order backlog and resolve order issues and delays, process and release orders
for its correct and timely delivery
Analyze the information in the systems to make decisions that enable the company to deliver the
order with compliance to customer expectations
Maintain updated customer information in business systems and other databases
Collect and save needed information and documentation to ensure compliance with record retention
and documentation procedures, provide information required for quality and continuous
improvement analysis
order entry process
Ensure compliance with import/export, contract and government requirements. Screen orders and
quotes for compliance with the business unit Terms and Conditions, Agreements and standards
Manage the intercompany orders and providers delivery dates to ensure we meet the customer
expectations
Complete all certifications and trainings required for the successful performance of this role, fulfill
quality requirements (audit, certifications, etc.)
Back up other team members depending on the business needs
Perform other duties as required

**Requirements **
**Education**:

- Bachelor’s degree in Accounting, Business Administration, Finance, Engineering or any
equivalent experience is preferred
- Highschool diploma is required
Has at least 2 years of combined experience on the following roles:

- Customer service, planning, or project management/coordination experience
- Prior experience interacting with the customers and or the sales force at any capacity
- Has data entry or related experience
Willing to work on flexible shift schedule based on business needs, this could represent a work
schedule from 6am to 3pm, 7am to 4pm, or 8am to 5pm.

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