Order Management Specialist

Job Description
Order Management Specialist
Location: San Jose, Costa Rica
The Order Management Specialist is responsible for managing the administrative flow of sales orders from order intake to sales recognition. This role ensures that sales orders are processed efficiently, accurately, and in compliance with customer requirements and company policies. The specialist will act as a single point of contact for logistics and order fulfillment, resolving escalations and ensuring timely delivery of orders.

Responsibilities

• Create sales orders manually as well as monitor automated sales orders, supported by various channels (including return flow).
• Focus on the flow that is not touchless and one-time-right (unhappy flow) to make sure these orders are fulfilled.
• Solve root causes of non-touchless flow in a quick and efficient way by getting in touch with the right person.
• Reporting on order receipts and order status.
• Responsible for the administrative flow of all types of Sales orders from order intake to sales recognition.
• Managing sales orders up to delivery to 3PL/forwarding.
• Manage backorders with the Factory to ensure Customer Requirements are met.
• Prepare, organize, and lead weekly order book review meeting between factory and market (group).
• Act as single point of contact to the logistics organization for assigned scope for order fulfillment subjects. Capable of resolving escalations.
• Ensure SAP transactions for order handling are timely executed and SAP order book data quality is well maintained and up-to-date.
• Screening of complex orders (specials) regarding technical content and commercial correctness.
• Managing specials, combined shipment, DEFOA cases.
• Coordinate customer inquiries.
• Responsible to release customer billing as requested by the market finance policy and create customer facing documents which meet local fiscal and legal requirements on time and first-time right.

Qualifications
Basic

• High School Diploma or GED equivalent
• At least 2 years of experience in order management, customer service, or logistics.

Preferred

• Experience in handling sales orders and logistics coordination.
• Knowledge of SAP transactions and order book management.
• Familiarity with technical and commercial screening of complex orders.
• Strong understanding of order processing and sales operations.
• Proficiency in ERP/CRM systems and Microsoft Office Suite.
• Excellent communication, problem-solving, and organizational skills.

About US
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements,

Infosys BPM has 47 delivery centers in 16 countries spread across 5 continents, with 58,702 employees from 110 nationalities, as of December, 2024.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.