Knowledge Management Specialist, Legal Technology

Your work days are brighter here.

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

The Legal Technology and AI Team exists to drive efficiency, mitigate risk, and unlock strategic insights for the Legal Compliance and Corporate Affairs organizationt by modernizing our operational platforms and ensuring our knowledge assets are ready for the future of artificial intelligence. We transform legal knowledge into a governed, reliable, and scalable resource.

About the Role

The Workday Legal team is at the forefront of innovation, and we are seeking a dynamic Knowledge Management Specialist to join our Legal Technology & AI function. This role is pivotal in shaping how our global legal team creates, shares, and leverages its collective expertise. You will be responsible for the architecture and daily management of our knowledge ecosystem. This is a unique opportunity to not only organize and streamline our current resources but also to help us pioneer the future of legal knowledge management by harnessing the power of AI-driven solutions. If you are a highly organized individual with a passion for technology and a desire to make a significant impact, we encourage you to apply.
 

• Organize & Curate Knowledge: Develop and maintain a centralized, intuitive knowledge base for the Legal team. This includes organizing playbooks, templates, training materials, and other digital collateral to ensure they are easily accessible and up-to-date.

• Drive Content Strategy: Collaborate with legal professionals to identify knowledge gaps and drive the creation of new, high-value content. You will be instrumental in transforming tacit knowledge into explicit, reusable assets.

• Facilitate SME Governance: Provide collective governance for our network of subject matter experts, establishing processes to ensure consistency, accuracy, and accountability in our knowledge contributions.

• Manage Digital Platforms: Take ownership of our web-based knowledge platforms, ensuring a seamless and engaging user experience for the entire legal department.

• Support Departmental Communications: Act as a key contributor to our communication efforts by assisting in the drafting, editing, and dissemination of internal newsletters, team updates, and key announcements.

• Pioneer AI in Knowledge Management: Champion the adoption of AI-driven knowledge tools. You will work closely with the Director of Legal Technology & AI to identify, test, and implement solutions that enhance search, automate content tagging, and provide intelligent insights from our data.

• Analyze & Improve: Monitor usage analytics to understand how our team members interact with knowledge resources, and use this data to recommend and implement continuous improvements.

About You

Required Qualifications:

• 2+ years of experience in knowledge management, legal operations, paralegal studies, library science, or a related field.

• Must be bilingual in English and Spanish.

Preferred Qualifications:

• Experience within a corporate legal department or law firm.

• Exceptional Organizational Skills: A natural ability to structure information logically and a meticulous attention to detail.

• Tech-Forward Mindset: A strong, demonstrated interest in technology, particularly in AI, machine learning concepts, and data management. You are curious and excited about how technology can transform the way we work.

• Excellent Communication: The ability to write clearly and concisely and to collaborate effectively with a diverse range of stakeholders, from attorneys to technical teams.

• Proactive & Self-Directed: You can manage multiple projects simultaneously in a fast-paced environment and take initiative to solve problems.

• Hands-on experience with content management systems, Google Productivity Suite, Gemini, LumApps.

Our Approach to Flexible Work
 

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

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