Order Management Specialist I
hace 6 meses
As an Order Management Specialist I at Emerson Automation Solutions Latin America, your main responsibility is to ensure that customer purchase orders are processed accurately and promptly, along with handling related activities and requests. You'll lead orders to ensure they're completed on time and accurately, which involves staying in touch with customers and working closely with internal teams like inside sales, the sales force, and quote to cash functional teams.
**In this Role, Your Responsibilities Will Be**:
- Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems. Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it ensuring our ability to book, deliver, and collect.
- Act as the primary contact for the customers through different communications channels, working side by side with the inside sales, sales force, factories and other quote to cash teams.
- Lead and initiate proactive communication to resolve purchase order issues or to collect missing information at the order entry stage and throughout the order process to ensure the correct and timely order booking and delivery, and to provide a positive customer experience.
- Proactively communicate and resolve issues affecting speed and quality of orders at different stages of the order process, confirming customers are well-advised.
- Proactively manage order backlog and resolve order issues and delays, process and release orders for its correct and timely delivery.
- Analyze the information in the systems to make decisions that enable the company to deliver the order with compliance to customer expectations.
- Maintain updated customer information in business systems and other databases.
- Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures, provide information required for quality and continuous improvement analysis.
- Assure compliance conformity with import/export, contract and government requirements. Screen orders and quotes for compliance with the business unit Terms and Conditions, Agreements and standards.
- Manage the intercompany orders and providers delivery dates to ensure we meet the customer expectations
- Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)
- Back up other team members depending on the business needs
- Handle any additional tasks as needed.
**Who You Are**:
You establish and maintain effective customer relationships. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You anticipate and adjust effective contingency plans. You display a can-do attitude in good and bad times.
**For This Role, You Will Need**:
- Education: A bachelor’s degree or equivalent in business administration, accounting, finance, supply chain management, logistics, or a related field.
- Communication Skills: You'll need excellent verbal and written communication skills to interact with customers, suppliers, and internal team members effectively.
- Experience: 1-2 years of combined experience in roles such as customer service, planning, project management/coordination, order management, logistics, or related fields.
- Language Skills: Intermediate level of English proficiency is required.
- Availability: You must be willing to work during the following schedules: 6am to 3pm, 7am to 4pm, or 8am to 5pm.
**Preferred Qualifications that Set You Apart**:
- Experience dealing with customers via phone systems.
- Prior experience interacting with customers or the sales team, along with data entry experience.
- Technical Skills: Proficiency in using order management software such as Oracle and CRM. Knowledge of Microsoft Excel for analyzing and reporting data
- Attention to Detail: Being meticulous in processing orders, maintaining records, and resolving any discrepancies to keep customers happy and ensure accurate inventory management.
- Organizational Skills: Ability to prioritize tasks, handle multiple orders at once, and meet deadlines in a fast-paced setting.
**Our Offer To You**:
We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.
Commitment with Diversity and Equal Opportunity
At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:
- Black Employee Alliance
- Diverse Abiliti
-
Order Management Specialist I
hace 2 meses
San José, San José, Costa Rica Emerson A tiempo completoAs an Order Management Specialist I at Emerson Automation Solutions Latin America, your main responsibility is to ensure that customer purchase orders are processed accurately and promptly, along with handling related activities and requests. You'll lead orders to ensure they're completed on time and accurately, which involves staying in touch with customers...
-
Order Management Specialist I
hace 7 meses
San José, Costa Rica Emerson A tiempo completo**Responsibilities**: - Review customer purchase orders in business systems once they are assigned under their ownership. - Use the established standards, check all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it - ensuring our ability to analyze and perform a...
-
Order Management Specialist
hace 6 meses
San José, Costa Rica Arxada A tiempo completoOrder Management Specialist - Cost Rica (hybrid) Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain...
-
Technical Order Support Specialist
hace 1 semana
San José, San José, Costa Rica Td Synnex A tiempo completoAbout The PositionWe are seeking a skilled Technical Order Support Specialist to join our team, responsible for ensuring seamless order fulfillment processes and delivering exceptional customer service.Main Responsibilities:Facilitate the order entry process, guaranteeing timely shipments and maintaining high-quality standards throughout.Enter orders...
-
Customer Service and Order Management Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob OverviewWe are seeking a highly skilled Customer Service and Order Management Specialist to join our team at Huntsman Corporation's Performance Products Division in San Jose, Costa Rica.
-
Order Management and Projects Specialist
hace 6 meses
San Antonio, Costa Rica Prysmian Group A tiempo completoTeam Overview and Job Responsibilities Our mission as Customer Service is to ensure that our customers live a simple, clear and special business experience, through optimized service processes led by a highly skilled and engaged team. We are responsible for mobilizing all the forces of our company towards the fulfillment of our customers' satisfaction. As...
-
Order Management Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoAbout the RoleHuntsman is seeking an Order Management Advisor to support the Advanced Materials Division in San Jose, Costa Rica. This position will report to the Manager, Customer Service.Key ResponsibilitiesManage day-to-day relationships and orders for identified customer accounts, ensuring proficient and knowledgeable customer service.Perform all job...
-
Order Management Specialist
hace 1 mes
San José, San José, Costa Rica Pfizer A tiempo completoWhy Patients Need YouKey ResponsibilitiesWe are seeking a highly motivated and organized Order To Cash Analyst to join our team. In this role, you will be responsible for analyzing and resolving accounts receivable issues, coordinating with internal stakeholders, and ensuring timely collection of 3rd party receivables.ResponsibilitiesProactively analyze AR...
-
Order Management Coordinator
hace 3 semanas
San José, San José, Costa Rica Emerson A tiempo completoAbout the RoleWe are seeking a highly skilled Order Management Coordinator to join our team at Emerson. In this role, you will be responsible for reviewing customer purchase orders in business systems, ensuring correct and timely delivery.Key ResponsibilitiesOrder Review: Use established standards to analyze and perform order management, ensuring compliance...
-
Customer Service Expert: Order Management Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Title: Customer Service Expert: Order Management Specialist">About the Role:Huntsman Corporation, a global manufacturer and marketer of differentiated chemicals, seeks an experienced Customer Service Expert to support the Advanced Materials Division in San Jose, Costa Rica. This role will report to the Customer Service Manager.Key Responsibilities:Manage...
-
Order to Cash Specialist
hace 1 mes
San José, San José, Costa Rica Pfizer A tiempo completoFinancial Collections SpecialistWe are seeking a highly skilled Financial Collections Specialist to join our team at Pfizer. As a key member of our Order to Cash function, you will be responsible for proactively analyzing AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables.Key Responsibilities:Proactively...
-
Dls Vendor Management Specialist
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoRole SummaryWe are seeking a highly skilled Dls Vendor Management Specialist to join our team at Amazon Support Services Costa Rica Srl. The ideal candidate will have 3+ years of experience in Vendor Management, Finance, Procurement, or a related field, and proficiency in written and spoken English.Key ResponsibilitiesPartner with Procurement and others to...
-
Order Management Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoTransforming the Industry, One Order at a TimeAt British American Tobacco, we are revolutionizing the industry with innovative products like VUSE. To achieve our ambitious goal of decreasing the health impact, we need talented individuals who share our vision. As an Order to Cash - Bilingual Agent, you will be a crucial part of our GBS Finance team, working...
-
Sales Order Administrator I
hace 6 meses
San José, Costa Rica Emerson A tiempo completo**Duties and Responsibilities** **Fast Lane Quotations**: Review customer specifications: Verify model numbers, offers alternative solution if what is required cannot be met. Verify Recal - RMA orders information is accurate and complete. **Calibration Order Entry**: Maintain updated customer information in Emerson business systems and other databases....
-
Order To Cash Financial Operations Specialist
hace 4 semanas
San José, San José, Costa Rica Pfizer A tiempo completoPfizer is seeking an experienced Order to Cash Financial Operations Specialist to join our team.Why This Role MattersThe right candidate will play a critical role in ensuring the timely collection of 3rd party receivables, coordinating customer account resolution, and executing on agreed collection strategies. This position requires strong analytical and...
-
Purchase Order Review Specialist
hace 3 semanas
San José, San José, Costa Rica Emerson A tiempo completoAbout EmersonEmerson is a leading global technology and industrial company with a rich history of innovation. We're proud to offer exciting opportunities for talented individuals like you.Job SummaryWe're seeking a skilled Purchase Order Review Specialist to join our team! As a key member of our purchasing department, you'll play a crucial role in ensuring...
-
Order Management and Customer Service Coordinator
hace 3 semanas
San José, San José, Costa Rica Arxada A tiempo completoAbout the RoleWe are seeking an Order Management and Customer Service Coordinator to join our team at Arxada. This role is based in Costa Rica, offering a unique blend of work-from-home and office-based responsibilities.The ideal candidate will have experience in shared service centers, customer service, and supply chain management. Proficiency in SAP and...
-
Sales Order Administrator I
hace 6 meses
San José, Costa Rica Emerson A tiempo completoThe RMA/AWR & Sales Order Administrator is important in facilitating the efficient functioning of Coriolis, Density, Magnetic, Vortex, and USMs Repair Departments. This position is primarily responsible for handling the entire process of Return Material Authorizations (RMAs) and Advance Warranty Replacement (AWR) orders. The incumbent will ensure accurate...
-
Order Processing Specialist
hace 1 semana
San José, San José, Costa Rica Emerson A tiempo completoAbout EmersonEmerson is a leading global technology and engineering company that provides innovative solutions for customers in industrial, commercial, and residential markets.We are committed to helping our customers achieve their goals by providing high-quality products and services that meet their needs.Salary: $60,000 - $80,000 per yearAbout the JobWe...
-
Senior Team Leader, Order Management
hace 6 meses
San José, Costa Rica Arxada A tiempo completoSenior Team Leader, Order Management - Costa Rica (San Jose) Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect...
