Renewal Specialist Hpe-Cca
hace 9 horas
**Overview**:
- Assumes responsibility for processing transactions pertaining to Vendor/Account specific Software Licensing programs at TD SYNNEX and directs response activities to optimize departmental bandwidth.
- Assigned to larger/strategic vendor accounts.
- Offers live support for all licensing questions, configures quotes, gathers appropriate documentation, follows up on quotes, and places orders.
- Acts on behalf of sales to enter and track licensing orders through the entire process.
- Acts in a lead role on team with emphasis on following up on issues and taking customer service to the next level.
- Supports Customers, Sales, Product Marketing, Credit, Vendor Dropship, and Vendors in facilitation of all Software Licensing Programs.
- Assumes full team/sales department-wide responsibility for supporting software licensing questions, order entry, as well as any issues/problems as a result.
Files software licensing quotes/orders in order system.
May assist with special pricing opportunities.
Begin to gain an understanding of promos and rebates.
- Timely and appropriate escalation of customer issues.
- Staffs phones to achieve superior customer service levels.
- Supports/ensures licensing opportunities for sales/customers.
- Gathers all appropriate documentation needed to facilitate order.
- Logs licensing quotes and uses appropriate follow up procedure.
- Effectively utilizes corporate resources for optimum customer service.
- Acts as liaison to Customers, Sales, Product Marketing, Credit, Vendor Dropship, and Vendors to ensure shipment of product and proper billing to customer.
- Participates in vendor sponsored and corporate sponsored training specific to Licensing.
- Processes License Resend requests.
- Utilizes all corporate resources to resolve issues/ problems with orders.
- Performs additional duties as assigned
- Meets attendance and punctuality standards
**The requirements listed below are representative of the knowledge, skill, and/or ability required.
**
- Able to build solid, effective working relationships with others.
- Able to execute instructions and to request clarification when needed.
- Able to express ideas clearly and convey necessary information.
- Able to identify needs and opportunities and develop action plans to address.
- Able to serve as a resource to others in the resolution of complex problems and issues.
- Able to be attentive and foster two-way conversation.
- Able to maintain a positive attitude in the face of criticism, rejection, or failure.
- Able to perform basic mathematical calculations.
- Able to prepare/analyze appropriate reports and other business correspondence.
- Able to provide courteous, timely service when addressing customer questions and concerns.
- Possesses strong data entry skills.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Minimum of 6 months experience in Software Licensing role
- Able to maintain confidentiality of sensitive information.
- Fluent in English
**What's In It For You?
**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed.
Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking for
-
Renewal Sales Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob OverviewWe are seeking a talented Renewal Sales Specialist to join our Experian Data Quality team in Costa Rica. As a key member of our Renewal Sales Team, you will play a critical role in driving client retention and new business expansion across a defined book of business.This is an exceptional opportunity to leverage your sales expertise and build...
-
Cca - First Line Client Specialist (Deal Support
hace 2 días
San José, Costa Rica Citi A tiempo completoJob Description - First Line Client Specialist is a new role that will sit within the business part of the Client Facilitation Team within Corporate Sales, with dual accountability to the designated sales product or regional head. This is a critical role that will equally improve both the ‘First Line of Defense’ (FLOD) and the Client Experience...
-
Cca - First Line Client Specialist (Deal Support
hace 5 horas
San José, Costa Rica Citi A tiempo completoJob Description- First Line Client Specialist is a new role that will sit within the business part of the Client Facilitation Team within Corporate Sales, with dual accountability to the designated sales product or regional head.This is a critical role that will equally improve both the 'First Line of Defense' (FLOD) and the Client Experience through:-...
-
Citi Senior KYC Operations Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the RoleThe Citi Senior KYC Operations Specialist plays a pivotal role in ensuring the timely completion of Know Your Client (KYC) records within assigned portfolios. This includes renewal, onboarding, and event-driven review of records, as well as managing expired records. Strong leadership and direction are required to provide Anti-Money Laundering...
-
Compliance Documentation Specialist
hace 5 días
San José, San José, Costa Rica 360Training A tiempo completo**About 360Training**We offer a competitive compensation package that ties to performance and impact, with quality health plans, life and disability benefits, a retirement savings plan with company match, and a Flexible Time Off program.**Job Summary**The Compliance Documentation Specialist will be responsible for maintaining accurate and up-to-date records...
-
San José, San José, Costa Rica Splunk A tiempo completoAbout UsSplunk is a leading provider of unified security and observability platforms for over 11,000 organizations worldwide. Our company values diversity, equity, and inclusion, and we are committed to creating an environment where our employees can bring their authentic selves to work.Job DescriptionWe are seeking a highly skilled Enterprise Renewals...
-
Tts Cca Cash Management Product Development Head
hace 9 horas
San José, Costa Rica Citi A tiempo completo**Responsibilities**:- The Product Development Senior Specialist is responsible for all activities related to the development of new products and/or features and functionality of products including developing business cases, requirements definition (BRDs), product enhancements innovation, feature and functionality definition based on market and industry...
-
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completoAbout Cloud Software GroupCloud Software Group is a leading provider of cloud software solutions, serving over 100 million users worldwide. We value diversity, collaboration, and innovation in our work environment.Our TeamWe are seeking an experienced Technical Solutions Specialist to join our team. This role will focus on advanced problem analysis and...
-
Global Supply Chain Optimization Specialist
hace 19 horas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoAbout Hewlett Packard Enterprise">Hewlett Packard Enterprise (HPE) prioritizes putting customers and partners first by developing the workforce of the future. We strive to uphold our core values: to partner, innovate and act.">Job Overview">This role has been designated as 'Edge', which means you will primarily work outside of an HPE office. As a Synergy &...
-
Renewals Operations Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Palo Alto Networks A tiempo completo**Company Overview**Palo Alto Networks is a trailblazing cybersecurity company that dreams big, takes risks, and challenges the status quo. Our mission is to be the partner of choice for protecting our digital way of life.We are looking for an innovative individual to join our team as a Renewals Operations Specialist to support our Channel Renewals business....
-
Customer Success Manager
hace 15 horas
San José, Costa Rica Hewlett Packard Enterprise A tiempo completoCustomer Success ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the "IT...
-
Senior Supply Chain Optimization Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoCompany OverviewHewlett Packard Enterprise (HPE) is a leading global technology company that provides innovative IT solutions and services to customers worldwide. As a dynamic and diverse organization, HPE is committed to delivering exceptional value to its customers through its expertise in emerging technologies and industry-leading products.
-
Premium Support Sales Specialist
hace 9 horas
San José, Costa Rica Micro Focus A tiempo completo**PREMIUM SUPPORT AND EDUCATION SALES SPECIALIST FOR NORTH AMERICA**At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have.Our software solutions enable organizations to do just that.Secure and scalable, with analytics built in, they bridge the gap between existing and emerging...
-
Senior Fulfillment Operations Specialist
hace 4 días
San José, Costa Rica Smartsheet A tiempo completo**Senior Fulfillment Operations Specialist** at Smartsheet San Jose, Costa Rica The Senior Fulfillment Operations Specialist is responsible for the accurate review and processing of Smartsheet customer orders and across our global organization. This position ensures the accuracy, quality, and completeness of customer orders and invoices. In 2005,...
-
Senior Specialist
hace 9 horas
San José, Costa Rica Western Union A tiempo completo**Senior Specialist, Agent Compliance - Santa Ana, Costa Rica**Would you like to feel like a hero every day?How about joining an international team of driven people who are passionate about protecting our customers?In this role every day brings a new story as a Senior Specialist, Agent Compliance.**Western Union powers your pursuit.****Role...
-
Client Executive Cisco
hace 9 horas
San José, Costa Rica Td Synnex A tiempo completoOverviewSupports partners in nationwide and global efforts.Identifies, develops and manages multiple brand customer relationships at a corporate management level to position TD SYNNEX's overall value while providing local TD SYNNEX management with strategic direction and plan implementation to drive maximum market sharePrincipal Responsibilities:Creates and...
-
E-Learning Program Delivery Specialist
hace 2 días
San José, San José, Costa Rica Lrn Corporation A tiempo completoAbout LRN CorporationWe are a leading e-Learning provider with a presence across the globe. Our clients include some of the world's most recognizable brands, and we help them navigate complex regulatory environments and foster ethical cultures.About the Role:The E-Learning Program Delivery Specialist will be responsible for overseeing the successful delivery...
-
Compliance Reporting Specialist
hace 9 horas
San José, Costa Rica 360Training A tiempo completo**Location - Costa Rica**360training is seeking a **Compliance Reporting Specialist** to join our growing team in Karachi, Pakistan.The **Compliance Reporting Specialist** will be responsible for submitting students' course completion credit hours to the regulators for fulfilling the compliance requirement, by strictly following the reporting schedule and...
-
Procurement Specialist I
hace 9 horas
San José, Costa Rica Catalina Marketing A tiempo completo**Why Catalina?** Catalina delivers omni-channel solutions to our customers with a long-standing history of rich data assets, but our _greatest _asset is our people.Our guiding principles set the stage for winning in the markets we serve, and our potential is powerful.When you join the Catalina team, you will be part of an inclusive environment that embraces...
-
Purchasing Specialist Cca
hace 9 horas
San José, Costa Rica Td Synnex A tiempo completo**Are you ready to make a BIG impact with TD SYNNEX?**In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.Responsible for purchasing, order...