Renewals Operations Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Palo Alto Networks A tiempo completo

**Company Overview**

Palo Alto Networks is a trailblazing cybersecurity company that dreams big, takes risks, and challenges the status quo. Our mission is to be the partner of choice for protecting our digital way of life.

We are looking for an innovative individual to join our team as a Renewals Operations Specialist to support our Channel Renewals business. This role will involve working closely with the Renewals team and distributors to drive process improvements and operational efficiencies.

**Job Responsibilities**

The primary responsibilities of this role include:

  • Renewals data preparation and reporting for distributors and channel partners
  • Handling day-to-day sales operations issues and channel escalations related to renewals quoting and ordering
  • Streamlining processes and enabling channel execution to support the growth of our renewals business

**Key Performance Metrics**

The following key performance metrics will be monitored and reported on a regular basis:

  • Establish case management and SLAs on existing proactive and reactive quote requests
  • Drive process improvement on channel quoting
  • Monthly ATR visibility for distributors and top channel partners
  • Drive operational efficiencies to optimize on-time renewal rates
  • QBR data preparation and reporting for distributors and top channel partners
  • Monthly data preparation of key performance metrics for distribution renewals reviews
  • Month-end and quarter-end deal prioritization and tracking of forecasted opportunities with distributors/channel partners
  • Channel escalation point for day-to-day sales operations issues related to quoting and ordering
  • Develop and maintain renewals quoting FAQ and process guide for distributors
  • Provide pipeline/quote reports to support channel execution of renewal sales plays and campaigns

**Requirements and Qualifications**

To be successful in this role, you will need to possess the following skills and qualifications:

  • Strong time management and organizational skills
  • Ability to work well in a fast-paced, deadline-driven environment
  • Metric-driven, results-oriented channel experience
  • Related experience in quoting/order operations/sales environment
  • Proven ability to drive process improvements
  • Excellent verbal and written communication skills
  • Bachelor's degree or equivalent military experience required

**Why Join Us?**

Palo Alto Networks is committed to creating a diverse and inclusive workplace where employees can innovate, grow, and thrive. We believe that our unique culture and values make us an attractive employer for talented individuals who want to make a meaningful impact in the world of cybersecurity.



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