Assistant Vice-President, People Connect Hub Lead
hace 9 horas
We are seeking an experienced People Operations leader to lead global HR service delivery across our lines of business in the Americas region to scale and transform the way HR work is delivered.
The Americas People Services & Solutions, Hubs Lead role will be a pivotal member of the Moody's People Services & Solutions team who will work strategically with People Team leadership, the Global People Services & Solutions Hubs Leader, and fellow regional People Services & Solutions Hubs Leads to support the shaping of the Americas People Services & Solutions Hubs strategy, the build out and development of the Hub, and the elevation of the People Team's ability to be globally consistent.
This role will report directly into the Global People Services & Solutions Hubs Leader and will leverage a deep working knowledge of HR and leadership expertise as they lead, coordinate, and manage Americas Hub employees and operations.
**Responsibilities**:
- With Moody's People Team leadership, manage the build out and stand up of the Americas People Services & Solutions Hub located out of Costa Rica
- Team with the Global People Services & Solutions, Hubs Leader to drive the execution plan to simplify, standardize, scale and transform the delivery of People Services & Solutions Hubs work globally over a period of 12 - 24 months
- Contribute to and execute on the long-term vision and the strategy for the People Services & Solutions Americas Hub team of the future with a steady focus on employee experience, process excellence, ServiceNow management, payroll, and case and issue management - effectively anticipating key trends, opportunities, and vulnerabilities
- Collaborate with the Global People Services & Solutions, Hubs Leader and fellow regional People Services & Solutions, Hubs leads to develop a consistent approach to service level agreements (SLAs), key performance indicators, and performance reporting and execute across all three regional Hubs
- Prioritize building a culture of consistency - reinforcing consistency and standardization across the Americas People Services & Solutions Hub by enacting established employee inquiry responses, SLA management, and the standardized inquiry escalation process
- Partner with the Leader of the Global Hub, based in India, to support the efficiency of HR operations work and the transition of work to Tier 0 over time
- Develop a team with strong operational knowledge and diverse language capability
- Lead a team of Americas People Services & Solutions Hubs professionals and enable them for success, focusing on areas of employee service, transactions, data entry, data, accuracy and audit, global compliance, immigration and mobility, data analytics, benefit responses, and other core operations functions across Tiers 1 - 3
- Liaise with the Diversity, Equity, and Inclusion leader to ensure that all processes and policies align with Moody's core values around diversity, equity, and inclusivity
- Partner with the Global People Services & Solutions, Hubs Leader to confirm that the Americas People Services & Solutions Hub maintains country compliance with new or existing government-mandated regulations and reporting requirements and that system processes are well documented, updated, and knowledge articles are maintained
- Remain current with innovative People practices and informed on best-in class practices to improve operational effectiveness, providing a key local and regional lens into compliance requirements to ensure alignment of operational service delivery and processes.
- Act as a culture driver, change champion, and coach by demonstrating an employee-centric orientation that encourages team members to provide outstanding employee service to Moody's employees served by the Americas Hub.
- Bachelor's degree or equivalent experience
- 8 - 10 years of experience in Human Resources or related field
- Proven ability and passion for building effective HR processes that deliver exceptional user experiences for teammates and managers
- Experience managing Shared Service Center operations
- SuccessFactors and ServiceNow experience
- Experience leading large-scale, strategic development programs, including technical content design, development, and implementation
- Demonstrated leadership ability managing teams and working with employees at all levels
Preferred:
- 5+ years of successful experience in an HR operations role within high-growth and/or significant transformation environments, global experience preferred
- Familiarity with problem-solving, consulting, spotting trends and human-centered design
- Business driven and team-oriented demeanor and a willingness to pitch in whenever needed
- Ability to prioritize, work collaboratively, and thrive in a fast-paced environment with multiple stakeholders
- Effective listening and growth mindset
- Bilingual capability (English and Spanish language) preferred
HR- People Operations
Moody's is an equal opportunity employer.
All q
-
People Connect Lead
hace 9 horas
Heredia, Costa Rica Moody'S A tiempo completoMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions.**The Department / Team**The People Team's mission is to power Moody's growth with exceptional talent developed through impactful insights, processes, and experiences in an inclusive community where people want to come and stay.**The Role**:The People...
-
People Connect Associate
hace 9 horas
Heredia, Costa Rica Moody'S A tiempo completoThe People Services & Solutions (Region) Hub Associate provides seamless customer experience forMoody's employees within the (region).The (Region) Hub Associate serves as the initial owner and resolutionprovider for basic employee inquiries raised through ServiceNow.Reporting to the People Connect Manager,this role will work to meet all expected service...
-
People Connect Associate
hace 9 horas
Heredia, Costa Rica Moody'S A tiempo completoMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions.**The Role / Summary**:The People Services & Solutions Americas Hub Associate provides seamless customer experience for Moody's employees within the Americas.The Americas Hub Associate serves as the initial owner and resolution provider for basic employee...
-
Sr People Connect Associate
hace 9 horas
Heredia, Costa Rica Moody'S A tiempo completoThe People Services & Solution Senior People Connect Associate provides seamless customer experiencefor Moody's employees within region.Reporting to the People Connect Manager, this role will work to meetall expected service level agreements, track and analyze cases, and resolve and escalate cases, as needed.The People Services & Solution Senior People...
-
People Connect Associate I
hace 9 horas
Heredia, Costa Rica Moody'S A tiempo completoThe People Services & Solutions (Region) Hub Associate I provides seamless customer experience for Moody's employees within the (region).The (Region) Hub Associate I serves as the initial owner and resolution provider for basic employee inquiries raised through ServiceNow.Reporting to the People Connect Manager, this role will work to meet all expected...
-
Senior People Connect Associate
hace 9 horas
Heredia, Costa Rica Moody'S A tiempo completoThe People Services & Solution Senior People Connect Associate provides seamless customer experience for Moody's employees on specialized and escalated inquiries.The Senior Associate will provide thoughtful and informative responses to employees, while mentoring and collaborating with the operational team.This role supports inquiries across all aspects of...
-
Office Assistant
hace 9 horas
Heredia, Costa Rica Fisher Investments A tiempo completoOverview:**The Opportunity**:As the Office Assistant you will help the Office Manager with the daily operating and administrative requirements for our team.You will be the representative of our firm and will be depended upon to greet, communicate and assist with visitors and vendors.This is an opportunity to work in a highly visible role to directly support...
-
Assistant Vice President
hace 4 días
Heredia, Costa Rica Citi A tiempo completoThe KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure...
-
Vice President
hace 8 horas
Heredia, Costa Rica Zm Financial Systems A tiempo completoImagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures.This is what motivates us to bring out the best in our products and our people.Join us.Forward Together.- Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.Department- Corporate Planning...
-
Vice President
hace 8 horas
Heredia, Costa Rica Moody'S Investors Service A tiempo completoImagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures.This is what motivates us to bring out the best in our products and our people.Join us.Forward Together.Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.DepartmentCorporate Planning...
-
Heredia, Costa Rica Citi A tiempo completoTVice President – International Controllers Risks and Controls (Audit Management/ MCA)Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Finance Controllers Risk and Controls team. Shape your career with Citi in Hungary, India or...
-
Vice President
hace 8 horas
Heredia, Costa Rica Moody'S A tiempo completoWork to stand up Moody's non-compensation Center of Excellence (COE) team, running multiple workstreams to ensure business partners are provided the transparency and accuracy in results needed to support their partners- Ensure each COE workstream has accurate documentation and controls around all processes- Liaise with Middle Office and Billing teams to...
-
Assistant Vice-President, Financial Planning
hace 9 horas
Heredia, Costa Rica Moody'S A tiempo completoThe AVP, FP&A will be business facing supporting Sales, Global Customer Support, Consulting Services, Analytical Services, and Marketing for the RMS operating unit within Moody's Analytics.OPEX & PnL Management:- Drive the annual budgeting and Quarterly forecasting process,- Month-end Accruals, expense review and Variance analysis,- Compensation modeling and...
-
Executive Assistant
hace 9 horas
Heredia, Costa Rica Servicenow A tiempo completo**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Executive Assistant
hace 9 horas
Heredia, Costa Rica Servicenow A tiempo completo**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Internal Consulting, Vp
hace 8 horas
Heredia, Costa Rica Citi A tiempo completo**ROLE DESCRIPTION**The Vice President is a key role in Citi's Internal Consulting organization.The major roles of the internal consulting organization are to lead significant programs in partnership with Citi's functional and business unit leadership; to develop Citi's approaches and methods; to build change capabilities across Citi; and to engage Citi...
-
Internal Consulting Solutions Vp
hace 4 horas
Heredia, Costa Rica Citi A tiempo completoThe Vice President is a key role in Citi's Internal Consulting organization.**The major roles of the internal consulting organization are to lead significant programs in partnership with Citi's functional and business unit leadership; to develop Citi's approaches and methods; to build change capabilities across Citi; and to engage Citi employees at all...
-
Assistant Vice President
hace 9 horas
Heredia, Costa Rica Citi A tiempo completoThe Financial Planning and Analysis Senior Analyst is an intermediate level position responsible for providing management with an analysis and insight of Citi's financial results in coordination with the broader Finance team.The overall objective is to utilize in-depth disciplinary knowledge to generate and analyze reports as well as contribute to the...
-
Data Analytics Hub Manager
hace 8 horas
Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...
-
Api Connect
hace 2 horas
Heredia, Costa Rica IBM A tiempo completoIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...