People Connect Associate I

hace 6 horas

Heredia, Costa Rica Moody'S A tiempo completo

The People Services & Solutions (Region) Hub Associate I provides seamless customer experience for Moody's employees within the (region).
The (Region) Hub Associate I serves as the initial owner and resolution provider for basic employee inquiries raised through ServiceNow.
Reporting to the People Connect Manager, this role will work to meet all expected service level agreements, track and analyze cases and data analytics tied to process, and provide thoughtful and informative responses to employees while supporting across all HR lifecycle processes.
**Responsibilities**:

- Leverage knowledgebase to provide consistent and attentive customer service to Moody's employees
- Receive inbound inquires via multiple channels ( web, chat, ServiceNow que), verifying the needs of employees and assisting in resolution
- Provide guidance to employees on basic inquires across all areas of the employee lifecycle, tracking all cases through ServiceNow, in a timely and thoughtful manner
- Consult with transaction requesters to ensure details are verified and all appropriate approvals have been received, where applicable
- Direct employees to the appropriate resources when needed
- Escalate cases after reviewing against team guidelines, if further assistance is determined
- Collect, compile, and analyze HR data, metrics, and statistics
- Support prioritized employee cases when raised within the time zone
- Review data and trouble shoot process and inquiry resolutions to improve quality efficiency and employee experience
- Act as an inclusive, employee centric, and support champion team member that embodies and reflects Moody's culture throughout workstream
- Support operational work across the Moody's People Team to drive efficient and consistent processes
- Remain informed with current and innovative People practices, improving effectiveness of HR processes
- Process, verify and maintain documentation relating to exit workforce and other aspects of the employee life cycle
- Follow defined case management procedures during the processing of employee cases while maintaining confidentiality
- Uphold Hub policies, procedures, and work instructions, including meeting operational standards and maintaining employee satisfaction
- Establish strong working relationships across operations global and regional teams to support technology and HR processes
- Perform other tasks as assigned by leadership team
- Bachelor's degree or equivalent
- 1-2 Years Human Resources or data related field
- Strong written communication skills in English (English required)
- Knowledge and understanding of Local policy
- Passion for building effective HR processes and data analysis that deliver exceptional user experiences for teammates
- Demonstrates an understanding of end-to-end user experience for HR processes
- Uses existing procedures to solve routine or standard problems Business driven team-oriented demeanor and a willingness to pitch in whenever needed
- Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new technologies when needed
- Applies sound judgement and discretion with sensitive information, escalating when appropriate
- Effective listening and growth mindset to service a diverse employee population
- Commitment to continual process improvement

Preferred:

- Experience within SuccessFactors and ServiceNow
- Familiarity with customer service tools, system and methodologies
- Experience managing Shared Service Center operations tasks
- Bi-lingual capability (English and other language) preferred

HR

Moody's is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

  • Sr People Connect Associate

    hace 6 horas

    Heredia, Costa Rica Moody'S A tiempo completo

    The People Services & Solution Senior People Connect Associate provides seamless customer experiencefor Moody's employees within region.Reporting to the People Connect Manager, this role will work to meetall expected service level agreements, track and analyze cases, and resolve and escalate cases, as needed.The People Services & Solution Senior People...

  • People Connect Associate

    hace 6 horas

    Heredia, Costa Rica Moody'S A tiempo completo

    The People Services & Solutions (Region) Hub Associate provides seamless customer experience forMoody's employees within the (region).The (Region) Hub Associate serves as the initial owner and resolutionprovider for basic employee inquiries raised through ServiceNow.Reporting to the People Connect Manager,this role will work to meet all expected service...

  • People Connect Associate

    hace 6 horas

    Heredia, Costa Rica Moody'S A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.**The Role / Summary**:The People Services & Solutions Americas Hub Associate provides seamless customer experience for Moody's employees within the Americas.The Americas Hub Associate serves as the initial owner and resolution provider for basic employee...

  • Senior People Connect Associate

    hace 6 horas

    Heredia, Costa Rica Moody'S A tiempo completo

    The People Services & Solution Senior People Connect Associate provides seamless customer experience for Moody's employees on specialized and escalated inquiries.The Senior Associate will provide thoughtful and informative responses to employees, while mentoring and collaborating with the operational team.This role supports inquiries across all aspects of...

  • People Connect Lead

    hace 6 horas

    Heredia, Costa Rica Moody'S A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.**The Department / Team**The People Team's mission is to power Moody's growth with exceptional talent developed through impactful insights, processes, and experiences in an inclusive community where people want to come and stay.**The Role**:The People...

  • Senior People Associate

    hace 5 días

    Heredia, Costa Rica Moody's A tiempo completo

    Provide administrative support to the Global Head of Talent Strategy & Employee Experience and to the Global Head of Talent Attraction and Development including calendar management and coordination of team/project meetings. - Assist team leads with administrative support for a variety of people-related topics including talent management, compensation, and...

  • Assistant Vice-President, People Connect Hub Lead

    hace 6 horas

    Heredia, Costa Rica Moody'S A tiempo completo

    We are seeking an experienced People Operations leader to lead global HR service delivery across our lines of business in the Americas region to scale and transform the way HR work is delivered.The Americas People Services & Solutions, Hubs Lead role will be a pivotal member of the Moody's People Services & Solutions team who will work strategically with...

  • Junior Associate

    hace 4 días

    Heredia, Costa Rica DHL A tiempo completo

    **Discover the spirit of DHL EXPRESS** and make your next career move today! Career opportunities within Deutsche Post DHL Group are as diverse as our teams around the world Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL EXPRESS is dedicated to being a great place to work. Would you...

  • Customer Service Rep I

    hace 2 días

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Rep I CUSTOMER SERVICE REP I (HYBRID/HEREDIA) MAJOR RESPONSIBILITES: - Experience Customer Support (basic technical support at least). - English speaking and if we can Portuguese (Portuguese-French is optional). - Technology support industry. - Knowledge on...

  • Software Development Senior Associate

    hace 3 días

    Heredia, Costa Rica NTT DATA A tiempo completo

    **Req ID**: 243230 We are currently seeking a Software Development Senior Associate to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). Office 356 Developer **About NTT DATA Services** **NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin,...

  • Customer Service Rep I

    hace 2 horas

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Rep ICUSTOMER SERVICE REP I (HYBRID/HEREDIA)MAJOR RESPONSIBILITES:- Experience Customer Support (basic technical support at least).- English speaking and if we can Portuguese (Portuguese-French is optional).- Technology support industry.- Knowledge on Phone and CRM...

  • Inside Sales And Project Manager Associate

    hace 5 horas

    Heredia, Costa Rica People Working Corp A tiempo completo

    Importante cliente de People Working Corp requiere contratar Inside Sales and Project Manager Associate.Sector salud - dispositivos médicos.Objetivo del puesto:Esta función garantiza que la implementación de todos los proyectos se ejecute de manera efectiva, que las partes interesadas se mantengan informadas y que los miembros del equipo se mantengan...

  • Buyer Procurement Operations I

    hace 4 días

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Buyer Procurement Operations I Huntsman is seeking a Buyer Procurement Operations I supporting the GBS Americas Division located in Costa Rica. This position will report to the Team Lead Procurement Operations. Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2021...

  • Business Analyst I

    hace 6 horas

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst IBUSINESS ANALYST I (REMOTE/HYBRID)**MAJOR RESPONSIBILITES**:- The Business Analyst I will perform critical operational tasks and drive operational efficiencies to ensure operations are effectively running at optimum capacity.The Business Analyst I will communicate...

  • Senior Associate Deal Operations Specialist

    hace 6 horas

    Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.And when we began to rise, one thing that really set us apart was our culture.A culture which was driven by our value of putting our people...

  • Business Analyst I

    hace 5 horas

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI****Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst I.BUSINESS ANALYST I (REMOTE/HYBRID)**MAJOR RESPONSIBILITES**:- Work with Marketplace Operations to query and send new Azure Marketplace Orders- Work with Sales and/or Microsoft team to get any missing Customer Information- Follow-up to make sure orders have been...

  • Customer Care Specialist I

    hace 2 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Customer Care Specialist I

    hace 7 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Client Service Associate

    hace 6 horas

    Heredia, Costa Rica Fisher Investments A tiempo completo

    Overview Since 1995, Fisher Investments and its affiliates have developed a specialized approach focused on serving our high-net-worth private clients.As a Client Service Associate (CSA) you will be up close and personal with US based clients, forming relationships and becoming the operational expert that helps our clients navigate their financial...

  • Customer Care Specialist I

    hace 2 horas

    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years, we've been named in the **100...