Customer Care Specialist I

hace 1 día

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.

**Job Description**:
**What you’ll be doing**
- Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.
- Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
- Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
- Effectively handle escalated customer issues in a professional and timely fashion.
- Ability to perform all functions of Consumer Services Associate I.
- Receives consumer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.

**Qualifications**:
**How your background looks like**

**Qualifications**
- 6 months to 1 year of Call Center Experience (required)
- Excellent English communication skills (required)
- Good knowledge of web-based systems
- Good PC and mainframe computer skills
- Good customer service skills, including telephone etiquette
- Good problem solving and analytical skills
- Good knowledge of federal and state regulations on credit reporting
- Proven previous job stability, including maintaining long-term work relationships with former employers
- Must be able to clear the company’s pre-employment screening

Additional Information
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

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