Customer Care Specialist I

hace 6 meses


Heredia, Costa Rica Experian A tiempo completo

**Company Description**
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.

**Job Description** What you’ll be doing**
- Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will provide reassurance and peace of mind to our members regarding their credit information.
- Help members understand the value in their memberships, what benefits they have and how to use them.
- Effectively handle escalated customer issues in a professional and timely fashion.
- Receive customer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.
- Ability to adapt to changes in products.
- Ability to understand standard operational procedures for all new partners being onboarded.

**Qualifications** How your background looks like**

**Qualifications**
- 6 months to 1 year of Inbound call handling experience (required)
- High School Diploma (required)
- Excellent English written and oral communications skills (required)
- Able to keep consistent performance on a highly occupied environment (80% Occupancy)
- Detail oriented
- Ability to handle multiple tasks and priorities
- Advanced organizational skills
- Analytical thinking
- Strong problem-solving skills
- Strong PC/internet skill’s Exceptional ability to make fast and accurate decisions.
- Exceptional ability to make fast and accurate decisions. Exceptional short term visual memory.
- Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment, and education verification.
- Must be able to clear the company’s pre-employment screening

**Additional Information**:

- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.



  • Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Customer Care Specialist **Work Location**: Ultra Park I, La Aurora, Heredia, Costa Rica **Experience**: More than 1 year of Call Center experience **Education Qualification**: High School Completion **No of Openings**: 200+ openings **Roles and Responsibilities**: - Leverage your project product knowledge and customer service skills to...


  • Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The Credit & Collections Customer Care Specialist is responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives and other customer representatives. Specialists are responsible to answer customer inquiries and/or resolve issues. When necessary escalate tasks to the relevant party. The specialist needs to be...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Customer Care Agent

    hace 6 meses


    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL. - 06 months of experience working in a call center / Bilingual environment. - Onsite - Heredia - Indefinite Contract - Benefits provided - Advanced English Tipo de puesto: Tiempo completo Salario: ₡1,00 - ₡2,00 al...


  • Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...


  • Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** - Transforming smiles, changing lives_ At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Experience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business - Experience using help desk software and remote support tools, such as Intercom or Zendesk - Experience using payment and billing software, such as Stripe Key job responsibilities - Monitor and respond to app reviews, with responses...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business - Experience using help desk software and remote support tools, such as Intercom or Zendesk - Experience using payment and billing software, such as Stripe - English level C1 or equivalent Key job responsibilities - Monitor and respond...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As Customer Retention Specialist for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make...


  • Heredia, Costa Rica Movate A tiempo completo

    The Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE...


  • Heredia, Costa Rica AlignTech A tiempo completo

    **Join a team that is changing millions of lives.** Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...


  • Heredia, Costa Rica Tebra A tiempo completo

    **About the Role**: As a Customer Support Specialist you will provide outstanding customer support to our clients with our products and services and troubleshoot their technical difficulties. **Your Area of Focus**: - Resolve client's issues and questions while working closely with our internal team and external partners - Provide a positive image to...


  • Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...