Customer Care Specialist Ii
hace 1 semana
Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.
**Job Description**:
**What you’ll be doing**
- Ability to perform all functions of Consumer Services Associate I and:
- Receives consumer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.
- Inbound calls handling for our different lines of business
- Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports.
- Handles escalated consumer issues. Interprets and analyzes consumers’ written or verbal grievance or dispute. Determines the different types of issues contained in dispute and forwards those requiring handling in different departments to appropriate personnel.
- Educates consumer on dispute management and offer options for immediate resolution.
- Identifies and investigates dispute issues. Contacts original credit grantor to obtain appropriate dispute information. Inputs information into database system.
- Maintains the integrity of the database by ensuring data quality and accuracy.
**Qualifications**:
**How your background looks like**
**Qualifications**
- 1 year of Call Center Experience (required)
- Excellent English communication skills (required)
- Good knowledge of Experian products and services
- Good knowledge of web-based systems
- Good PC and mainframe computer skills
- Good customer service skills, including telephone etiquette
- Good problem solving and analytical skills
- Good knowledge of federal and state regulations on credit reporting
- Proven previous job stability, including maintaining long-term work relationships with former employers
- Must be able to clear the company’s pre-employment screening
Additional Information
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.
Experian Careers - Creating a better tomorrow together
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- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
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