Customer Care Specialist I

hace 2 días

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.

**Job Description**:
**What you’ll be doing**
- Skimmimg and scanning consumer´s correspondence in order to determine appropriate queue to route to.
- Analyzing and recognizing valid proof documents.
- Assisting consumers in an efficient and timely manner, treating consumer´s information with professionalism, ensuring its security and privacy.
- Complying with outlined procedures, guidelines, laws and regulatory policies.

**COVID-19** is creating unprecedented circumstances. We’re monitoring the situation closely and the safety of our employees remains our top priority. The hiring process, training, and employment will be handled remotely. This means if offered the position, you will begin working from home. However, please keep in mind that this position will likely transition back to our office located at Centro Corporativo El Cafetal ll, Costa Rica once it has been deemed safe to return from the COVID-19 Pandemic.

**Qualifications**:
**How your background looks like**

**Qualifications**
- 1 year Back-office experience. (required)
- Excellent English communication skills (required)
- High School Diploma.
- Organized and detail - oriented. Display ability to learn rapidly and adapt quickly to evolving scenarios.
- Ability of fast English reading comprehension skimming and scanning letters through.
- Exceptional use of Hot Keys.
- Professional behavior and attitude at all times.
- Ability to follow guidelines from Supervisors.
- Customer oriented with the ability to serve several areas of the business and several clients.
- Exceptional ability to make fast and accurate decisions. Exceptional short term visual memory.
- Goal - oriented, proactive and committed to reaching high standards.
- Must be able to clear the company’s pre-employment screening

Additional Information
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

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