Americas Employee Care Manager

hace 1 día


San José, Costa Rica Screenovate A tiempo completo

The Employee Care manager oversees a team of HR customer service professionals who deliver HR support to Intel employees across a given region or globally.
This is a senior role that drives transformation through leadership, influencing, and the ability to effectively implement and get results; can provide direction using sound judgment, and engage regularly with key stakeholders, including other HR Leaders.
This role will continually drive process improvements to increase the level of service, deflect volumes, and find more efficient ways of operating.
This role will continue to build or expand services that are of value to our employees.
This is a people leader role that will sustain a high-performing team, facilitate, and delegate work, provide coaching and feedback, career development, and performance management.
The manager partners and works closely with other Employee Care managers, globally, to ensure operations are managed in a globally aligned and effective way.
In addition to managing daily operations and meeting KPIs.
This individual can prioritize multiple tasks, possesses strong communication skills, and is comfortable working in a rapidly changing and ambiguous environment with mínimal direct supervision.
**You will help Intel with the following, but not limited to**:

- Create strategies, lead initiatives and teams using, business acumen, stakeholder engagement, influencing, and transition management to implement and attain results with a global mindset
- Set clear performance objectives for each employee, driving results to meet these individual goals, establishing a clear and robust development plan per employee, identifying training needs across the team, addressing performance issues in a timely manner, and creating an ongoing positive team culture of growth, learning, and inclusivity while achieving objectives of the team.
- Drive the team to deliver high-quality results.
This will be done by ensuring all organizational KPIs are met including flawless support without excursions, the root cause of any customer issues in the operation through regular analysis of KPIs to find sustainable solutions, and fostering innovative ideas across the team through creating a culture of testing and piloting new ideas.
- Regular engagement with key stakeholders/partners/and leaders globally with the objective to align on organizational strategies and share Global Employee Services customer insights relevant to the focus area.
- Create, implement, and drive adherence to global standard operating procedures to guarantee a consistent quality customer experience in all interactions globally.
- Close collaboration with other Regional Employee Care managers to understand customer trends, global operational efficiencies and drive consistent performance across all regions.
- Influence and advocacy for continuous improvements and sustainability of our documented processes to ensure ease of use for our teams and quality service delivery to our customer.
- Play a key role in strategic Global Employee Services initiatives to provide regional insights to then produce sustainable global implementations.
This can include but is not limited to volume reduction efforts, CSAT improvements, global standardization efforts, and new hire training strategies.
- Role model leadership attributes and be a leader of transformative change through positive reinforcement, risk taking, having a growth mindset, and inspiring the team.
- Communication and stakeholder management.
- Maintain a high level of accountability and responsibility for operational performance and achieving business objectives.
- Well organized and analytical mindset to solve critical issues in a timely manner.
- Discipline and time management as well as orientation to results.
- Experience in people management and managing a team of experts in a given HR domain.
- Skills to create and implement strategies to continually evolve services and improve operations and customer experience.
- Contact Center and relevant technology management.
- Team motivation and growth mindset.
- Quality Orientation.
- Teamwork and skills to collaborate with cross regional, multidisciplinary teams

**Competencies and Focus Areas**:

- Strategic Thinking.
- Customer Orientation.
- Critical thinking and decision making.
- Influence.
- Team Leadership.
- Developing Others.
- Driving Results.
- Problem Solving.
**Qualifications**

**Minimum Qualifications**:

- Bachelor's degree and 6+ years of experience, or Master's degree and 5+ years of experience, in Customer Service, Human Resources, Business setting, or related skills and experience.
- 4+ years of team leadership/people manager experience.
- 3+ years of experience working in global teams.
- Advanced English level.
- Must have permanent-unrestricted right to work in Costa Rica.
**Preferred Qualifications**:

- US accommodations policies and process knowledge.
- Experience working with executives and senior leadership.
- 1+ years



  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**- Participate as a Team Leader in the local Business, Engineering, & Support Team organization, representing the needs and requirements of the Customer Care organization- Communicate issues/concerns/needs of the local team to Americas Customer Care Leader- Communicate issues/concerns/needs/policy of Costa Rica HR/Management to...


  • San José, Costa Rica Sendwave A tiempo completo

    **Who we are**:Sendwave is on a mission to make sending funds to loved ones as easy and affordable as sending a text.What makes us stand out in a sea of similar apps?We deeply care about the diasporas and communities we serve — and that comes with a sense of connection to the markets we operate in.We strive to make life better for everyone who touches our...


  • San José, San José, Costa Rica Intel A tiempo completo

    **Job Overview**Intel is a leader in the technology industry, committed to advancing innovation and making a positive impact on society. As an Employee Experience Manager, you will play a key role in delivering exceptional HR support to Intel employees across a given region.Main ResponsibilitiesOversight of a team of customer service professionals who...


  • San José, San José, Costa Rica Ally Home Care A tiempo completo

    **Ofrecemos una oportunidad emocionante para un administrador bilingüe con experiencia en apoyo a oficinas en el US.En Ally Home Care, nos enfocamos en brindar cuidado a clientes con discapacidades y adultos mayores en los Estados Unidos. Nuestro objetivo es crear un equipo pequeño de individuos entusiastas en América Latina que proporcionen apoyo...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company OverviewAmzn Support Srvcs Costa Rica is a leading provider of HR services, committed to delivering exceptional support to employees in the Americas.Job SummaryWe are seeking an experienced Recruitment Manager to lead our team in the Americas. As a key member of our HR Services team, you will be responsible for managing and developing a team of...


  • San José, San José, Costa Rica Colgate-Palmolive A tiempo completo

    About Colgate-PalmoliveColgate-Palmolive is a leading global consumer products company, focused on delivering high-quality products to consumers worldwide. Our product portfolio includes oral care, personal care, home care, and pet nutrition.About the JobWe are seeking a highly skilled Dental Care Marketing Strategist to lead our professional oral care...


  • San José, San José, Costa Rica Eaton A tiempo completo

    About the RoleWe are seeking an experienced Senior Sales Manager to lead our sales efforts in Latin America. This is a unique opportunity to join a dynamic team and contribute to the growth of our business in this region.Job SummaryThe Senior Sales Manager will be responsible for managing internal sales support teams, driving continuous improvement, and...


  • San José, Costa Rica Colgate-Palmolive A tiempo completo

    No Relocation Assistance Offered 145920 - San Jose, San Jose, Costa Rica **Professional Oral Care Representative/ CAM** Do you want to be part of a team that is building a future to smile about? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions? If this is how you...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    OverviewAmzn Support Srvcs Costa Rica seeks a seasoned Project Manager with HR Shared Services expertise to drive strategic projects and deliver employee lifecycle services. This key role will lead medium to high complexity projects, collaborating with stakeholders and business leaders across Americas and global Employee Services.


  • San José, Costa Rica Msd A tiempo completo

    Our company's Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.The BSC - Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across the...


  • San Francisco, Heredia, Costa Rica Bairesdev A tiempo completo

    BairesDev is a leading technology company in Latin America, known for its rapid growth and commitment to innovation. With over 3500 employees across 27 countries, we have established ourselves as a top employer, boasting a Glassdoor Employee Score of 4.3.We are currently seeking an experienced IT Talent Development Manager to lead our human resources...

  • Oral Care Specialist

    hace 6 días


    San José, San José, Costa Rica Colgate-Palmolive A tiempo completo

    About Us">Colgate-Palmolive is a leading global consumer products company with a long history of innovation and commitment to excellence. We are dedicated to creating high-quality products that meet the evolving needs of our consumers around the world.">About the Role">We are seeking an experienced Oral Care Specialist to join our team in Central America. As...

  • Project Manager

    hace 5 días


    San José, Costa Rica FullStack Labs A tiempo completo

    FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and...


  • San José, Costa Rica Steward Health Care A tiempo completo

    **RN Visa Sponsorship for Nurses coming from Costa Rica**Offers Schedule A, Permanent Resident Visa (EB3) petition, at NO cost to you.We provide free English classes, to support you on your success in taking English proficiency test and NCLEX-RN exam.**Steward is a different kind of health care company**Steward's Health Care Network is made up of physicians...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years experience in program or project management- Bachelor's degree or equivalent experience- Intermediate to advanced analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.- Strengths in problem solving, issue-resolution, ability to work in a deadline-driven environment,...


  • San José, Costa Rica Reckitt A tiempo completo

    Want to take your finance expertise to the next level?As Finance Manager Central America at Reckitt, you'll have the freedom to find new ways to ensure we continue to plan for growth.**Finance Manager Central America****San Jose, San Jose****Competitive Salary & excellent benefits package**Playing a crucial role in the smooth running of our business, you'll...

  • Project Manager

    hace 1 día


    San José, Costa Rica Fullstack Labs A tiempo completo

    FullStack is the fastest-growing software consultancy in the Americas.We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions.As an employee-first company, we focus on hiring the most talented software designers and...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Experience defining program requirements and using data and metrics to determine improvements- 2+ years experience working cross functionally with tech and non-tech teams- Bachelor's degree in finance, business, human resources or equivalent experience- Demonstrated proficiency in ExcelJob summaryAmazon is seeking an innovative and customer-obsessed Program...

  • Psam Manager

    hace 7 días


    San José, Costa Rica Microsoft Corporation A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • San José, Costa Rica LRN Corporation A tiempo completo

    **Position**:Product Marketing Manager **Location**:Costa Rica Do you want to use your Product Marketing expertise to help people around the world do the right thing? Join us at LRN to be a part of a small, global company—fewer than 500 employees—where you can have maximum impact. LRN works to propel organizations forward with the partnership,...