Empleos actuales relacionados con Technical Support Escalations Analyst - San José - Smartsheet
-
Technical Support Escalations Analyst
hace 2 semanas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for an **Escalations Analyst **to join our Technical Support team who will be responsible for assessing and monitoring open customer escalations. This role is critical in ensuring that escalations are routed to the right places and are cataloged and reported to leadership. This role does not interface directly with customers nor will...
-
Technical Support Escalations Analyst
hace 18 horas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for an Escalation Analyst to join our Technical Support team who will be responsible for assessing and monitoring open customer escalations.This role is critical in ensuring that escalations are routed to the right places and are cataloged and reported to leadership.This role does not interface directly with customers nor will it be...
-
Escalation Analyst
hace 13 horas
San José, San José, Costa Rica Smartsheet A tiempo completoWe're looking for an Escalation Analyst - Technical Support Expert who can drive analysis in an independent discovery environment while working within a team setting to learn from and provide others with personal expertise. In this role, you'll assess and triage incoming escalation requests, providing oversight for escalated Technical Support issues.About...
-
Support Escalations Issue Investigator
hace 9 horas
San José, San José, Costa Rica Smartsheet A tiempo completoThe Support Escalations Issue Investigator will be responsible for assessing and triaging incoming escalation requests, providing oversight for escalated Technical Support issues. This role requires strong analytical skills, attention to detail, and excellent communication skills. As a member of our Technical Support team, you'll work closely with internal...
-
Escalations Investigator
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree. -3+ years overall relevant experience, including investigations (fraud, HR, legal, etc.), Employee Relations, or process improvement. -Minimum 2 years multiple HR domain areas. -Proficiency in written and spoken English -Writing, editing, and light communications experience. Including writing documents for executives. Job summary The...
-
US Payroll Escalations Lead
hace 16 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAt Amazon, we are committed to providing our employees with accurate and timely pay. Our US Payroll Escalations Team is seeking a highly skilled Sr Payroll Analyst who can lead the investigation of payment issues, collaborate with partner teams to root cause problems, execute and follow through on corrective actions, and recommend improvements to reduce...
-
Technical Support Escalation Resolution Specialist
hace 16 horas
San José, San José, Costa Rica Smartsheet A tiempo completoAt Smartsheet, we're seeking a highly skilled Technical Support Escalation Resolution Specialist to join our team. This role is critical in ensuring that escalations are routed to the right places and cataloged and reported to leadership.In this position, you'll assess and triage incoming escalation requests, providing oversight for escalated Technical...
-
Technical Support Analyst
hace 3 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Technical Support Analyst** - **San**ta Ana,** Costa Ric**a**Are you confident in your ability to help and educate those with Computer and IT issues?Are you ready to be a part of a global team, working for a dynamic company in an attractive sector?Join Western Union as Technical Support Analyst.**Motivated by our values: purpose driven, globally minded,...
-
Technical Support Analyst
hace 3 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Technical Support Analyst - Santa Ana, Costa Rica**Do you like to find ways to improve your and your team's ways of working?Are you ready to lead initiatives to enhance team's knowledge management, learning and service quality?Join Western Union as a Technical Support Analyst.**Motivated by our values: purpose driven, globally minded, and trustworthy &...
-
Risk Escalations Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBasic Qualifications- 1+ years experience of handling escalations- Ability to drive root cause analysis and identify corrective actions in cooperation with stakeholders- Experience driving and documenting new processes and simplify existing processes- Experience with KDP UI and tools- Ability to work nights, weekends, and overtime as needed- Strong oral and...
-
Dls Escalations Specialist, Dls Escalations
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree in HR, business, or other relevant field, or equivalent professional or military experience - 2+ years overall relevant experience, specializing in working with employees on disability, leave of absences, human resources, or employee relations functions. - Knowledge of federal and state disability laws regarding access for people with...
-
Escalations Analyst-Obc
hace 3 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Technical Support Advisory
hace 3 semanas
San José, San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Technical Support Advisory
hace 3 semanas
San José, San José, Costa Rica Microsoft Corporation A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Technical Support Specialist
hace 9 horas
San José, San José, Costa Rica Hitachi Solutions A tiempo completoWe are seeking a highly skilled Senior IT Analyst to join our team at Hitachi Solutions. As a member of our internal IT support and operations team, you will play a critical role in ensuring the smooth operation of our IT systems.About the JobYour key responsibilities will include:Providing technical support for employees via the IT service...
-
Technical Support Specialist
hace 16 horas
San José, San José, Costa Rica Tibco A tiempo completoAbout UsCitrix and TIBCO recently merged to create Cloud Software Group, one of the world's largest cloud solution providers, serving over 100 million users globally. Our mission is to deliver a world-class customer experience in a fast-paced, changing environment.Job DescriptionAs a Senior Technical Support Engineer, you will be responsible for delivering...
-
Technical Support Advisory
hace 4 semanas
San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Infrastructure Support Technician
hace 1 día
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAre you a detail-oriented and organized IT professional looking for a challenging role?Amzn Support Srvcs Costa Rica invites applications from experienced IT Support Assoc IIs to fill a key position in our team.As an IT Support Assoc II, you will be responsible for managing large projects with minimal guidance, troubleshooting complex IT problems,...
-
Technical Support Associate
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Support Associate to join our Amzn Support Srvcs Costa Rica team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to Amazon Corporate employees worldwide.Key Responsibilities:Provide basic technical support to Amazon Corporate employees,...
-
IT Support Specialist
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica seeks a highly skilled IT Support Assoc II to provide exceptional technical assistance to its employees.The ideal candidate will possess excellent communication skills, a high degree of technical aptitude, and the ability to manage large projects with minimal guidance. We are looking for someone who can troubleshoot difficult IT...
Technical Support Escalations Analyst
hace 4 semanas
Smartsheet is looking for an **Escalations Analyst **to join our Technical Support team who will be responsible for assessing and monitoring open customer escalations.
This role is critical in ensuring that escalations are routed to the right places and are cataloged and reported to leadership.
This role does not interface directly with customers nor will it be expected to resolve cases.
Instead, this role focuses on identifying the root causes of these escalations to provide insights and opportunities for possible product and process improvements for the prevention of future escalations.
You will work closely with internal stakeholders from Support as well as other departments across Smartsheet.
Successful individuals in this role will enjoy researching, have strong pattern recognition skills, possess a need to "seek the truth," and be comfortable making decisions when not all the data may be available.
This position requires a motivated individual who can operate independently and as a team, and thrives on bettering our product and processes to improve customer experiences.
This important role will report to a Senior Manager of Technical & Customer Support Operations in Costa Rica, and work with team members across the globe.
This role is open to being 100% remote.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work.
Today, we provide a cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better results.
Smartsheet is taking the world of work collaboration and project management by storm with its intuitive and extensible spreadsheet-like experience and rock-solid enterprise feature set.
**You Will**:
- Assess and triage incoming escalation requests, providing a level of oversight for escalated Technical Support issues.
Helping to ensure they're being addressed by the right team of technical experts
- Capture potential system and procedural improvements within escalation processes, to improve customer experience and efficiency
- Identify and report on common trends causing customer escalations from product to process issues, provide recommendations for improvement, and help track resolution of these issues to prevent the same escalations occuring in the future
- Work closely with our Escalation & Hypercare Managers to share your updates & findings and collaborate on ways to improve the escalation program
- Become a Smartsheet certified expert and experience the full onboarding & training of a Technical Support Specialist
- Perform other duties as assigned
**You Have**:
- 2+ years customer or technical support experience, preferably in a SaaS environment
- Experience working with ticketing / CRM tools, such as Salesforce/Service Cloud, Zendesk, or Jira
- Experience working with spreadsheet/data visualization tools such as Excel, Smartsheet, Google Docs, Tableau, Domo
- Ability to capture, manipulate, analyze, and draw inferences from large data sets
- Ability to work independently or collaboratively in a fast-paced environment
- Possess technical troubleshooting skills to aide in deconstructing the timeline of events of an escalation
- Confidence and strong interest in problem solving
- Willingness to engage on complex matters and demonstrable "issue ownership"
- Comfortable working in ambiguous situations with little direction
**Perks & Benefits**:
- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
**About Smartsheet**
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees.
We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
BI-Remote
LI-Remote
