Key Customer Executive

hace 2 semanas


San José, Costa Rica Kimberly-Clark A tiempo completo

Key Customer Executive

Contribuir a la expansión y crecimiento del negocio KCP a través de la administración de los Clientes Pareto actuales garantizando su mantenimiento y fidelización al penetrar nuevas categorías de manera rentable, asegurando así la construcción de relaciones más cercanas con el Cliente Final a fin de promover a KCP como aliado estratégico de primera elección.
**Requisitos**:

- Bachiller en Administración de Empresas, Ingeniería Industrial o afines.
- Experiência manejando clientes del Canal **Food Service** y en desarrollo de proyectos.
- Fidelización de Cuentas.
- Conocimiento en herramientas digitales.
- Habilidades de negociación y análisis de información.
**FUNCIONES**
- Atender de manera personalizada los Clientes Finales Clave asignados siendo el principal punto de contacto para temas depenetración de nuevas categorías,servicio y asesoría.
- Identificar ycapitalizar las oportunidades de penetración en los clientes actuales basado en el análisisde potencial de la cuenta, garantizando lacorrecta ejecución del ciclo consultivo de ventas(virtual o presencial)yel uso de las herramientas de marketing y digitales que le permitan fidelizar al Cliente a través de la venta de las soluciones completas KCP.
- Garantizar la rentabilización de los Clientes asignados a través de las estrategias de capitalización de precios y cambio demixde producto, articulando toda la información dedispensadores, consumos, planes de fidelización, GP, apoyos y condiciones pactadas con el Cliente Final.
- Garantizar elobjetivo de Venta de los Clientes asignados a través de los análisis permanentes de consumos yChurnen cada una de sus categorías utilizando correctamente todas las herramientas de análisis y gestión deSellOut.
- Garantizar la alineación de la comunicación en tres níveles (Internamente, Cliente Final y Distribuidor.
Si la cuenta aplica:regional y/o Global)asegurandola correcta ejecución de los compromisos adquiridos y planes pactados con los Clientes Finales garantizando el sostenimiento y la rentabilidad esperada.
- Garantizarel mantenimiento actualizado de lainformación de su cartera de Clientes (Venta, GP, Vigencia, Penetración, Contactos, Programas Post venta, Soportes) a través del correcto uso de las herramientas disponibles (Salesforce).
- Retroalimentar sobre las estrategias de fidelización, herramientasde marketing, portafolioybestpracticesa través del input e información del comportamiento del mercado con el fin de robustecerlas, mejorarlas y contribuir al posicionamiento de KCP.
- Cumplir con los indicadores de gestiónde acuerdo alos parámetros establecidos para su ROL (Venta, GP;Churn, Penetración, Performance, DSO, Tiempos y nível de servicio)a travésdel buen manejo de su habilidad comercial, uso de herramientas y el interés por elfortalecimiento de sus competenciascríticasque permita alcanzar el nível requerido para su rol.
**Global VISA and Relocation Specifications**:
**Primary Location**

Costa Rica - San Jose

**Additional Locations**

**Worker Type**

Employee

**Worker Sub-Type**

Fixed Term (Fixed Term)

**Time Type**

Full time


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