Manager, Customer Success Upgrade Specialists
hace 2 días
Are you a confident leader passionate about the importance of data and technology to power the financial ecosystem?
Are you excited about coaching people to accelerate their development within Customer Success?
This is an opportunity to take on a key strategic company objective as the Manager of Customer Success Upgrade Specialists to lead a team that connect internally with our Customer Success organization as well as Project Managers, Product Managers, and other Sales & Account Management teams to make sure our upgrade programs are effectively managed.
The Customer Success organization plays a vital role in ensuring that our customers fully leverage the value of LSEG's products by discovering and implementing workflow solutions while continuously providing guidance throughout the customer's journey.
The Manager of Customer Success Upgrade Specialists and its team will be supporting the LSEG Product upgrade initiatives by ensuring a seamless upgrade of clients to our next generation platforms.
It requires project management skills, strong execution, and management of timely, accurate, and cohesive transfer of client layouts from legacy platform to our next-generation solutions.
Your team will support various customer workflows including Sales & Trading, Commodities, Asset Management, Wealth, and Investment Banking.
Role Overview:
- Your team will work closely with the Customer Success Managers, Project Managers, and other colleagues in the Sales & Account management functions.
- You and your team will serve as an advocate for our customers highlighting functionalities and features that align with client needs and with our product roadmap.
- Collaboration with internal stakeholders to resolve gaps as well as raise enhancements to improve product experience, among others.
- Through our Sales & Account Management teams, build relationships with large strategic customer stakeholders in collaboration with Customer Success Managers.
- Collaborate with Customer Proposition and product owners to provide the voice of the customer and align customer needs with our roadmaps.
- Contribute to the overall vision and strategy of the Customer Success Group.
- Recruitment and driving performance as per the LSEG performance model.
Your Success:
The Manager of Customer Success Upgrade Specialists will be measured by:
- The number of upgrades completed and migration of client files from legacy platforms to our next generation solutions within agreed time limits.
- Successful collaboration with Customer Success Managers in tailor-fitting customer set up to client workflow, accounting for new/replacement features in our next generation solution.
- Partnership with Customer Support, Product Management, and Content teams as well as other internal stakeholders to resolve issues uncovered during the upgrade process.
- Build a deep product expertise and advocate for enhancement by collaborating with internal stakeholders.
- Provide insights to Product Management, Customer Strategy & Execution, and Account Teams on the product experience and trends to align customer needs with business strategy.
- Provide insight to Product Management on internal migrations tools to drive seamless experience for the team as well as other colleagues.
Qualifications/Skills:
- Experience in a management or team leader role with a proven track record and enthusiasm for coaching and developing talent to succeed within Customer Success.
- A proven track record and overachievement in relevant customer success roles, sales, or account management within a similar organization.
- Deep understanding of the customer, especially the trading workflow (Foreign Exchange, Fixed Income, Commodities, Equities) as well as cross product understanding in Research and Portfolio Management, Investment Banking, Wealth, Sales & Trading, trading technologies, and Microsoft Office tools.
- Strong problem-solving skills.
- Proactive and positive attitude that has a "whatever it takes" approach to increase customer satisfaction.
- Strong track record of identifying customer needs and successfully executing on retention, adoption strategies, and uncovering revenue expansion opportunities.
- Ability to challenge team members and be challenged, provide, and receive feedback to achieve team goals.
- Excellent communication and presentation skills with ability to flex style depending on audience (C-Level / Leadership / Team)
- Ability to adapt and thrive in a fast-paced environment and rapidly
- changing market.
- Innovator who can use data to make decisions, simplify complex problems and express themselves thoughtfully.
LSEG is a leading global financial markets infrastructure and data provider.
Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built.
Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard
-
Financial Services Upgrade Consultant
hace 6 días
Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoAbout LSEGLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.We are a dynamic organisation of 25,000 people across 65 countries, united by our values of Integrity, Partnership, Excellence and Change.Job OverviewWe are...
-
Global Payroll Project Manager
hace 11 horas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoThe Global Payroll Project Manager will have extensive project management experience within the payroll industry.This role facilitates collaboration among business units, legal, tax authorities, technical teams, vendors and at various times, external consultants.Responsible for the implementation of Global Payroll projects including but not limited to...
-
Continuous Improvement Specialists
hace 1 día
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoWhen you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.Your work will have real-world impact, and you'll be supported in achieving your career goals.**Location/Division Specific Information**Costa Rica**How you will make...
-
Continuous Improvement Specialists
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoThe Quality Difference at Thermo Fisher Scientific: What makes our quality teams unique is a shared passion for getting it done right the first time and working for the right reasons with our customers always in mind.Our team of Quality professionals understand our customers rely on the accuracy, safety, and effectiveness of our products and services that...
-
Quality Assurance Expert
hace 2 días
Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoThe Specialist, Quality Control will be responsible for delivering high-quality Due Diligence reports in a timely manner. Ensuring compliance with the Standard Operating Procedure and other relevant company procedures at all times is paramount.Key Responsibilities:- To conduct thorough quality control reviews of reports and provide feedback on any omissions...
-
Customer Support Professional
hace 1 semana
Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoCompany Overview:LSEG is a dynamic organization of 25,000 people across 70 countries. We are committed to sustainability across our global business and encourage new ideas.Job Description:We are looking for a Customer Support Executive to join our team. As a key member of our support team, you will be responsible for log and classifying all calls and...
-
Specialist, Quality Control
hace 2 días
Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoSpecialist, Quality ControlThe Specialist, Quality Control will be responsible for timely delivery of high quality improved Due Diligence reports ; ensuring compliance with the Standard Operating Procedure and other relevant company's procedures at all times.Major Responsibilities/ Accountabilities:- To undertake a quality control review of reports and to...
-
Sr Project Manager
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoThe effectiveness, scope and depth of our Service and Support teams have, and will continue to be, a competitive advantage for the company.The core strategy of our customer facing teams across the company is to make it easier for our customers to do business with us.As Customer Care Service Center of Excellence (CoE) we **Simplify the Customer Journey...
-
Operational Transformation Manager
hace 6 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoAt Thermo Fisher Scientific, we pride ourselves on delivering challenging work and valuing performance, quality, and innovation.We are a successful and growing global organization that encourages our employees to perform at their best. With significant investments in R&D, we give our people the resources and opportunities to make meaningful contributions to...
-
Communications & Change Manager
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**Job Title**: Program Enablement, Communications & Change Manager- ** Reports to**: Program Enablement, Change, Communications and Training (CC&T) leader- ** Group / Division**: Corporate / Global Business Services (GBS)- ** Career Band**: Band 7- ** Job Track**:ProfessionalThe role targets preparing GBS and customers/partners to change to new structures,...
-
Communications & Change Manager
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo** Job Title**: Program Enablement, Communications & Change Manager- ** Reports to**: Program Enablement, Change, Communications and Training (CC&T) leader- ** Group / Division**: Corporate / Global Business Services (GBS)- ** Career Band**: Band 7- ** Job Track**:Professional**Position Summary**:The role targets preparing GBS and customers/partners to...
-
Customer Care Director
hace 5 días
Santa Ana, Costa Rica Nitel A tiempo completo**the gig** You lead a team of Inside Sales/Customer Care Specialists and are focused on providing an excellent customer experience for new and existing customers and you serve as an escalation point for major customer issues. You and your team have the opportunity provide customers with creative solutions and to improve customer. You direct and oversee all...
-
Analyst - Client Success And Implementation - Remote
hace 22 horas
Santa Cruz, Costa Rica Transunion A tiempo completoTransUnion's Job Applicant Privacy Notice**What We'll Bring**:At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation.We are consistently exploring new technologies and tools to be agile.This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering...
-
Cybersecurity Customer Engagement Specialist
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**Work Schedule**Standard (Mon-Fri)**Environmental Conditions**OfficeWhen you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery.With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create...
-
Capital Markets Operations Team Lead
hace 2 días
Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completoLSEG Pricing Service is a leading global provider of evaluated pricing for Fixed Income and Derivatives, serving over 2.8 million securities globally.Our mission is to deliver accurate and reliable fair market values to our customers, comprising asset managers, custodian banks, investment banks, and third-party vendors.We operate in multiple regions,...
-
Manager It
hace 22 horas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**What You Will Be a Part Of**When you are part of the team at Thermo Fisher Scientific, you will do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe.Your work will have real-world impact, and you will be supported in achieving your career goals.**Position...
-
Sr Manager Accounts Receivables
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**Job Title: Senior Credit & Collections Manager****Reports To: Order to Cash Director****Group/Division: Global Business Services****Career Band: 08****Job Track: Management****Location: Costa Rica****No.of Direct Reports: xxx reports**- The role is leading a large portion of the Order to Cash (OtC) function in Costa Rica, with an annual performance of...
-
Sr Manager Accounts Receivables
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**Job Title: Senior Credit & Collections Manager****Reports To: Order to Cash Director****Group/Division: Global Business Services****Career Band: 08****Job Track: Management****Location: Costa Rica****No.of Direct Reports: xxx reports****Position Summary**:- The role is leading a large portion of the Order to Cash (OtC) function in Costa Rica, with an...
-
Assistant Manager, Customer Relationship Management
hace 1 semana
Santa Ana, Costa Rica Western Union A tiempo completo**Assistant Manager, Customer Relationship Management (Marketing Automation) - Santa Ana, Costa Rica** Are you a zealous all-around Marketing superstar with a passion for your work? Do you want to unleash your potential in a global Fintech company looking to move money for better? Join Western Union as an Assistant Manager, Customer Relationship Management...
-
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoAbout UsAt Thermo Fisher Scientific, we aim to make the world healthier, cleaner and safer by empowering our customers with innovative solutions.We rely on our extensive range of products and services to meet the diverse needs of our global customer base. Our Operations team leverages our PPI (Practical Process Improvement Business System) to continuously...