Capital Markets Operations Team Lead

hace 2 días


Santa Cruz, Costa Rica Lseg (London Stock Exchange Group) A tiempo completo

LSEG Pricing Service is a leading global provider of evaluated pricing for Fixed Income and Derivatives, serving over 2.8 million securities globally.

Our mission is to deliver accurate and reliable fair market values to our customers, comprising asset managers, custodian banks, investment banks, and third-party vendors.

We operate in multiple regions, including New York, London, Paris, Tokyo, Singapore, Bangalore, Mumbai, Costa Rica, and Gdynia, with teams divided by asset class.

The Bond Desk team within Evaluated Pricing Operations works in Fixed Income and Derivative Evaluation Support and Client Services.

As a Bond Desk Team Leader, you will interact directly with key customers and act as a point of contact with evaluators in each asset class.

Your responsibilities will include:

  • Managing the full Bond Desk production workflow
  • Maintaining customer cases up-to-date and coordinating interaction with the evaluation team
  • Facilitating customer escalation paths as needed
  • Meeting target dates of the production schedule
  • Partnering with client relations specialists to articulate the voice of the customer
  • Researching new issues to support pricing timeliness
  • Training new team members
  • Updating customers on query status
  • Researching terms and conditions of newly issued bonds
  • Handling pre-sales requests relating to sovereign, corporate, asset-backed, and municipal fixed income securities

You will be working closely with the client relations specialists to ensure that customer needs are met effectively.

To succeed in this role, you should possess:

  • A Bachelor's degree in finance, economics, or business administration
  • Excellent spoken and written communication skills in English
  • Customer service skills
  • The ability to work with large amounts of data in spreadsheets
  • Passion for capital markets and a desire for learning
  • Strong quantitative, analytical, and problem-solving abilities
  • Attention to detail, proactiveness, sense of urgency, and understanding of bond markets
  • Familiarity with case management software (preferable)
  • Programming skills (VBA, Python, SQL, etc.)

LSEG offers a range of benefits and opportunities for growth and development, including:

  • A collaborative and creative culture
  • Ongoing training and professional development
  • A commitment to sustainability across our global business
  • Flexible working arrangements
  • A comprehensive compensation package

We are an equal opportunities employer and welcome applications from diverse candidates.



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