Operational Transformation Manager

hace 1 día

Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

At Thermo Fisher Scientific, we pride ourselves on delivering challenging work and valuing performance, quality, and innovation.

We are a successful and growing global organization that encourages our employees to perform at their best. With significant investments in R&D, we give our people the resources and opportunities to make meaningful contributions to the world.

**About Our Team:**

Our Global Business Services (GBS) function is a key international component of our company. It offers significant and far-reaching opportunities for long-term career growth within Thermo Fisher Scientific.

**A Day in the Life:**

As an Operational Transformation Manager, you will be responsible for delivering the Service Delivery Model by translating customer requirements into a future state. Your key tasks will include:

Process & FTE Analysis, Process Flows, To Be Org Structure, Hiring Plan

- Coordinate and facilitate Process Design Workshops with key partners

- Prepare and lead e Transition Plan (Project Plan), aligning it with Enabling Technology delivery program plan, collaborating with horizontal workstreams to address inter-dependencies

- Track results and provide regular reports on transition status to project team and key partners, leading adjustments for changes in scope or schedule

- Responsible for creating and implementing the Interaction Model

- Lead Knowledge Transfer Progress & execution through Hyper-care support, working with Business, Operational teams, IT, and other functions

- Collaborate with horizontal workstreams to address inter-dependencies through transition

- Responsible for leading end-to-end processes from pitch to catch sites, to steady-state, and handover to GBS Operations Lead within agreed timeframe & criteria

- Maintain relationships and communications with partners

- Support the development/coaching of GBS Design & Implementation team members

**Keys to Success:**

Key qualifications include:

Outstanding time management, planning, and priority setting abilities

- Ability to meet tight scheduling deadlines

- Sound workshop facilitation skills, including conveying complex messages clearly

- Possess the ability to navigate ambiguous situations, making quick decisions without complete information

- Committed to meeting internal and external customer expectations, establishing good business connections

- Make timely decisions based on analysis, experience, and judgment

- Good counseling and communication skills

- Active listening

- Efficiently cope with change and manage risks and uncertainties

- Interpersonal savvy, negotiation skills, resolving issues, and learning quickly

- Knowledgeable about organizational dynamics and getting things done through formal and informal channels

- Pursue everything with energy, drive, and determination, rarely giving up

- Advanced MS Excel skills to analyze and present large datasets

- Demonstrate Thermo Fisher Scientific values: Integrity, Intensity, Innovation, and Involvement

**Requirements:**

4+ years as a Service Design & Implementation Manager with excellent service management experience in finance, HR, or customer service processes

- Outstanding engagement, communication, and interpersonal skills

- Ability to lead conflicting priorities

- Travel required

- Robust analytical skills, highly energized

- Identify and understand internal and external customer needs

- Sound written and spoken English, additional European language an advantage

**Benefits:**

We offer competitive remuneration, annual incentive plans, healthcare, and various employee benefits. Thermo Fisher Scientific offers employment with an innovative organization, outstanding career prospects, and exciting company culture emphasizing integrity, intensity, involvement, and innovation.

We accelerate research, solve complex scientific challenges, and drive technological innovations while working together as one team of 100,000+ colleagues, sharing common values - Integrity, Intensity, Innovation, and Involvement.

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