Senior Project Transformation Manager

hace 1 mes


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

At Thermo Fisher Scientific, you'll embark on a challenging journey, working collaboratively with a team that values performance, quality, and innovation. As part of our global organization, you'll thrive in an environment that prioritizes success and growth. Our annual revenues exceed $40 billion, and we invest heavily in R&D, making us a leader in the industry.

Key Responsibilities:
  • Deliver the Service Delivery Model by translating customer requirements into a Future State through Process & FTE Analysis, Process Flows, To-Be Org Structure, and Hiring Plan.
  • Coordinate, lead, and facilitate Process Design Workshops with key Partners to ensure effective collaboration.
  • Prepare and lead the e Transition Plan (Project Plan), aligning it with Enabling Technology delivery program plan, and collaborating with horizontal workstreams to address inter-dependencies.
  • Track results and provide regular reports on transition status to the project team and key partners, adapting for changes in scope or schedule.
  • Develop and implement the Interaction Model.
  • Lead Knowledge Transfer Progress & execution through Hyper-care support with Business, Operational teams, IT, and other functions.

Requirements:

  • A minimum of 4 years' experience as a Service Design & Implementation Manager with excellent service management experience in Finance, HR, or Customer Service business processes.
  • Outstanding engagement, communication, and interpersonal abilities.
  • Able to manage conflicting priorities effectively.
  • Travel is required.
  • Robust analytical skills and high energy levels.
  • Able to identify and understand customer needs.
  • Proficient written and spoken English; additional European language advantageous.

The estimated salary range for this role is $120,000 - $160,000 per annum, depending on qualifications and location.



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