Sr Project Manager
hace 2 días
The effectiveness, scope and depth of our Service and Support teams have, and will continue to be, a competitive advantage for the company.
The core strategy of our customer facing teams across the company is to make it easier for our customers to do business with us.
As Customer Care Service Center of Excellence (CoE) we **Simplify the Customer Journey **and** Unlock Organizational Scale **by building a **Shared Entry Platform** into the Thermo Fisher service organizations by aligning our operating mechanism and defining a gold standard within the company.
We thrive for aligned and connected global processes, systems and teams to cater for our Divisions Customers clinical and strategic needs.
The Customer Care Service CoE plays a vital role in strengthening and enabling commercial success, shapes the global Remote Service strategy and execution; enables strategy implementation and Playbooks for process alignments across the remote teams, hand in hand with the Global Service and Support Division leaders.
As the Senior Project Manager for Business Transformation for Customer Care Service CoE, you will be responsible to understand our customers' needs, and provide the strategic direction and guidance to define a global standard for how we deliver service and value to our customers pre-and post-sale across multiple businesses, geographies and in numerous languages worldwide.
This role is accountable for all Customer Experience Measurements and Methodology for Customer Care Service CoE.
Key responsibilities include the execution of the strategic plans for both technology and migration timeline.
Deploying and aligning KPIs, performance dashboards, training, process documentation as well various projects across the globe and across the different service businesses to ensure strong and aligned service delivery of support for internal and external customers in alignment with matrixed functions.
**Key requirements and tasks**:
**Execution of strategic and project vision of program**:Drive execution and drive success of the program across all regions and if applicable all divisions included.
**Operational Excellence**:Drive standardization, harmonization across service businesses to ensure accountability at all levels of the organization through data, process and metrics which will be accomplished through close partnership with IT, service functions, and business analysts.
**Project Management**: Experience as leading successful projects through industry - recognized, best - in - class project management standards.
Other projects will be assigned based on workload availability.
**How will you get there?
**
- Bachelor's Degree or equivalent in experience in Life Sciences discipline required.
- Key interpersonal savvy skills that can be used to influence key matrix partners.
- Ability to travel domestically and internationally approximately 25% of time.
- Proven experience, comfort and familiarity leading a large scale global heavily metrics driven organization, with the ability to understand the data and derive action plans from that data.
- Proven success in building collaborative partnerships with field teams (Service Sales, Instrument Sales, Field Management) and internal organizations (Marketing, Service Development, Regulatory & Quality, R&D, Manufacturing, Operations and facilities).
- Proven excellence in communication (verbal and written), negotiation, presentation, and interpersonal skills.
- Strong PPI approach - able to drive productivity and sustainable improvements.
PMP certification preferred.
**Knowledge, Skills, Abilities**
- Fluency in English (verbal and written)
- Project management skills and capabilities (planning tools, defining deliverables, business case and baseline development)
- Experience in successfully leading project deliverables and working on big projects.
- Ability to work independently, within a team, and collaboratively across teams.
- Capable of handling multiple projects and deadlines simultaneously.
- Excellent presentation, verbal, and written communication skills across all levels of the organization.
- Proven track record of following through on commitments.
- Good planning, organizational, and time management skills.
- Team Player, able to work effectively with others.
- Ability to deal with highly sensitive information in line with confidentiality expectations.
- Good MS Office (Word, Excel, and Outlook) skills.
Working Conditions:
- Works in an office environment.
Domestic and international travel may be 0 - 25%
- We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
-
Sr Consultant, Project Management
hace 22 horas
Santa Cruz, Costa Rica Transunion A tiempo completoTransUnion's Job Applicant Privacy Notice**What We'll Bring**:Job Description SummaryAt TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation.We are consistently exploring new technologies and tools to be agile.This environment gives our people the opportunity to hone current skills and build new capabilities,...
-
Business Project Manager
hace 2 días
Santa Cruz, Costa Rica Transunion A tiempo completoTransUnion's Job Applicant Privacy Notice**What We'll Bring**:The main purpose of the Project Manager is to plan, organise and lead multiple business change projects delivering them to time, cost and quality tolerances within the TU project management framework; engage the relevant stakeholders and project resources, ensure accurate reporting, and manage...
-
Project Manager Iii
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**MS About Thermo Fisher Scientific**:- ** Job Title**: Project Lead, GBS Enablement- ** Reports to**: Sr.Manager PMO, GBS Enablement- ** Group / Division**: Corporate / Global Business Services- ** Career Band**: 6- ** Location**: Costa Rica**Position Summary**:Thermo Fisher Scientific established a Global Business Services (GBS) organization to provide...
-
Sr Manager Accounts Receivables
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**Job Title: Senior Credit & Collections Manager****Reports To: Order to Cash Director****Group/Division: Global Business Services****Career Band: 08****Job Track: Management****Location: Costa Rica****No.of Direct Reports: xxx reports**- The role is leading a large portion of the Order to Cash (OtC) function in Costa Rica, with an annual performance of...
-
Sr Manager Accounts Receivables
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**Job Title: Senior Credit & Collections Manager****Reports To: Order to Cash Director****Group/Division: Global Business Services****Career Band: 08****Job Track: Management****Location: Costa Rica****No.of Direct Reports: xxx reports****Position Summary**:- The role is leading a large portion of the Order to Cash (OtC) function in Costa Rica, with an...
-
Project Manager
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoPosition Summary:Thermo Fisher Scientific established a Global Business Services (GBS) organization for the EMEA region to provide consistent, exceptional service to its businesses.The GBS PMO Project Manager will manage the execution of the program and ensure that critical activities get the right focus.They will be responsible for managing the program...
-
Global Payroll Project Manager
hace 11 horas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoThe Global Payroll Project Manager will have extensive project management experience within the payroll industry.This role facilitates collaboration among business units, legal, tax authorities, technical teams, vendors and at various times, external consultants.Responsible for the implementation of Global Payroll projects including but not limited to...
-
Sr Procurement Program Manager
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**Job Title: Sr Procurement Program Manager****Band 8****Job Code: OPS.PROC.P08**When you're part of the team at Thermo Fisher Scientific, you'll do meaningful work, that makes a positive impact on a global scale!Join 130,000 colleagues who bring our Mission to life every single day to enable our customers to make the world healthier, cleaner and...
-
Sr. Manager, Gbs Shared Services Productivity
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**Position Summary**:The Sr.Manager, GBS Shared Services Productivity & Performance Management will play a key leadership role in driving productivity and operational effectiveness and efficiency throughout GBS globally, across workstreams including Order to Cash, Procure to Pay, Record to Report and Customer Care.This role will also be key in setting a...
-
Sr Manager
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**Supply Chain (8) -Sr.Manager - Global Supply Chain Analytics****Supply Chain Data Analytics Sr Manager**:- **will manage a team of analysts who support the enterprise Global Supply Chain and PPI team to enable a digital supply chain capability.This team will leverage data from cross divisional supply chain, planning, procurement, and operations teams.This...
-
Sr Manager, Gbs Digital Enablement
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**Position Summary**:The Sr.Manager, GBS Shared Services Digital Enablement will play a key leadership role in driving performance analysis, analytics, process automation, dashboards and reporting throughout GBS Shared Services globally.The individual will lead a team responsible for the development and management of process automation, analytics,...
-
Project / Program Manager
hace 22 horas
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**Company Information**:**World leader in the science and pharmaceutical industries, with revenues of +$30 billion and employees in 50 countries.**:**Job Title: Project / Program Manager**Department: ProcurementDirect Reports: No*****Job Summary**Manage the day-to-day operations of fully executed supplier procurement programs and own responsibility for KPIs...
-
Logistics Operations Project Manager
hace 5 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**About the Role**Thermo Fisher Scientific is seeking an experienced Logistics Operations Project Manager to lead and drive projects across multiple functional areas, focusing on supply chain health and risk management.The ideal candidate will have a strong background in production planning and capacity management policies and procedures, as well as...
-
Sr. Ppi Manager
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoThe mission of the PPI Learning and Development team is to build the capabilities of all employees to enable them to embrace and implement the PPI Business System, which defines the principles and practices that drive profitable growth at Thermo Fisher Scientific.It is our discipline in the way we work every day at Thermo Fisher Scientific.**What you'll...
-
Implementation Project Manager
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**MS About Thermo Fisher Scientific**:- ** Job Title**: Transition Support Specialist, GBS Enablement- ** Reports to**: GBS Implementation Director- ** Group / Division**: Corporate / Global Business Services- ** Career Band**: 6- ** Location**: Costa Rica**Position Summary**:Thermo Fisher Scientific established a Global Business Services (GBS) organization...
-
Sr. Program Manager
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**Job Code: OPS.PROC.P08**When you're part of the team at Thermo Fisher Scientific, you'll do meaningful work, that makes a positive impact on a global scale!Join 130,000 colleagues who bring our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.You'll find the resources here to achieve your career goals...
-
Sr Manager, Ppi Business System
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**Work Schedule**Other**Environmental Conditions**Office**SGA Sr.Manager, PPI Business System (Continuous Improvement)**In this role, you will work closely with business leadership and steering committees to establish and mature the PPI Business System (Strategy Deployment, tiered management systems, Gemba walks, and leader standard work) and other Lean/ Six...
-
Sr Automation Analyst
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo**Sr Automation Analyst**As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer!We provide our global teams with the resources needed to achieve...
-
Implementation Project Manager
hace 2 días
Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completoWhen you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation.As part of a successful, growing global organization you will be encouraged to perform at your best.With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources...
-
Sr. Analyst, Sustainability
hace 1 día
Santa Cruz, Costa Rica Transunion A tiempo completoTransUnion's Job Applicant Privacy Notice**What We'll Bring**:As the Responsible Sourcing Sr. Analyst, you will be responsible for supporting day to day functions of the Responsible Sourcing program.This includes fulfilling any supplier diversity requests in support of sourcing opportunities to search and vet small and diverse suppliers, analyzing spend...