Sr Program Specialist, Partner Engagement
hace 1 mes
**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
The world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner offerings and solutions and that’s exactly where this role comes into play.
**The Team**:
Come join ServiceNow’s Partner Enablement Team and help us become the defining enterprise software partner ecosystem of the 21st century. Together we will simplify and scale the ServiceNow community with a robust Partner Enablement strategy to together deliver exceptional value to our shared customers.
**The Role**:
- The Partner Enablement Sr. Program Specialist will help refine, or reimagine, the tools, resources, and knowledge necessary to enable the ServiceNow partner ecosystem. This person will help drive the right enablement resources at the right time to partners; to help them reduce ramp-up time and sales cycle for quick scaling. This person will learn and come to deeply understand existing ServiceNow products, partner sales approaches, and implementation requirements to provide continuous improvement across all new product offerings, Family and Store releases. GenAI will be at the forefront of what you will be delivering.
- A strong ability to drive and manage a wide range of enablement initiatives and partner engagement strategies is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. They will have excellent verbal and written communication skills and be able to work independently.
**RESPONSIBILITIES**
- Execute and coordinate Family Release twice a year ensuring Partners have access to the latest assets and enablement is executed in a timely manner
- Execute and coordinate Store Release twice a year ensuring Partners have access to the latest assets and enablement is executed in a timely manner
- Execute and coordinate the introduction of all new products (NPI), supporting Partner Capacity and Practice targets.
- Lead the Program Management for our Partner Enablement plan with GenAI.
- Track and update internal new product tool, as well as any other tool or deck with the latest status for NPI/GenAI so that leadership understands the output of our efforts in a timely manner. Identify any risks on time and inform leadership of any mitigation plans.
- Work cross-functionally with other partner-oriented teams across the organization I.e., (Partner Marketing, Partner Solutions and Partner Programs) to ensure a holistic Partner approach
- Strong project management skills throughout the project lifecycle (e.g., requirements gathering; stakeholder management and communication; and driving tasks on a timeline to completion)
- Provide key data analysis of enablement programs to ensure that the team is delivering impactful resources
- Identify gaps in knowledge and processes - and work with all levels of leadership (internal and external) to ensure rapid deployment of training and tools needed to address those gaps
**Qualifications** EXPERIENCE REQUIRED**
- Minimum of 5+ years’ experience in partner ecosystem organizations within IT or software with a demonstrated track record of successfully executing enablement programs for partners
- Bachelor’s degree required; MBA or advanced degree preferred
- PMI-PMP certification is a plus
- An understanding of what motivates our partner community, our internal stakeholders and our sales organizations
- Familiarity with customer/partner relationship management system analytics
- Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
- Diplomacy, integrity, and presence that enables you to work effectively at all levels within a large heavily matrixed organization
- A positive demeanor, with a sense of purpose and the ability to enjoy doing the most impactful work of their career
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