Services Engagement Program Manager

hace 4 días

Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Summary**

**Responsibilities**
- As a team or project leader activities will have moderate complexity with established guidelines projects where analysis of situations or data requires an evaluation of multiple factors, including employee and/or financial business impact.
- Maintains and nurtures relationships with stakeholders spanning from entry level to upper level management within the organization.
- Provides reliable measures of success to enable consistency and differentiation in employee engagement.
- Analyzes current business environment and makes recommendations based on the current program status, resolves issues and manages risks.
- Manages projects with sometimes aggressive but achievable stakeholder deadlines with a fresh perspectives and creative solutions.
- Direct the design and deployment of LATAM Care Center Communications
- Acts as key liaison to connect for all efforts pertaining to Communications, Rewards & Recognition programs.
- May require collaboration to direct day-to-day work output of communication and branding solutions from others without direct supervisory responsibilities.
- Works highly effectively and virtually within AMS People Programs colleagues, delivering a seamless verbal, visual and written experience for employee communications.
- Specific tasks in the role to direct or coordinate with others may include, but are not limited to:

- Employee Communications branding
- Video and photo creation and library management
- SharePoint / MS Teams administration including org charts, design, structure
- Coordination of People Programs VIA engagement reviews with leadership team

**Education & Experience** Recommended**
- Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in project management, HP Services business units and with global projects, or a related field or an advanced degree with 3-5 years of work experience.First Level University degree. 5+ years in project management roles or in like roles/businesses.
- Excellent verbal and written English communication, proficient in compiling, publishing and presenting in a concise and high-quality, professional manner. Fluency in Spanish and English is required; Portuguese is a plus.
- Tools experiences including MS Team, SharePoint, Outlook, PowerPoint. Adobe Photoshop, Illustrator, or other photography and graphics design highly desirable.
- Proven capability of abstracting information into root cause analysis, with clear traceability of results.
- Recognized for driving and upholding HP’s Leadership values
- Thrives in a team-oriented environment who has a proven track record of working independently.
- Experience in a call center operations or support function is desirable.

**Preferred Certifications**
- Project Management Professional (PMP)

**Knowledge & Skills**
- Accounting
- Agile Methodology
- Change Management
- Customer Relationship Management
- Data Analysis
- Finance
- Key Performance Indicators (KPIs)
- Marketing
- Microsoft Project
- Milestones (Project Management)
- Process Improvement
- Procurement
- Project Documentation
- Project Implementation
- Project Management
- Project Schedules
- Risk Management

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

**Complexity**
- Responds to moderately complex issues within established guidelines.

**Disclaimer

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