Program Manager

hace 4 semanas

Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

managing stakeholders in cross-functional project experience
- end - end project delivery for all phases of project management including change management experience
- experience in defining and executing against program timeline & requirements experience

The Payroll Program Management is a team of Program Managers who support and deliver programs using industry best practice. Our mission is to support Payroll Operations and their partners to Pay Employees Accurately and On Time, with the Highest Controllership & Customer Obsession and at the Lowest Cost to Amazon through program delivery. PPM is accountable for the delivery of payroll impacting global programs related to Human Capital Management system products that support global business processes needed for onboarding, managing time-off and leave, job-related changes, separations from Amazon and Payroll Technology implementations.

This is an exciting opportunity to join a team who are passionate about what we do and where you have can have a demonstrable impact on our end customers, only limited by your drive and determination. It’s always Day 1.

Key job responsibilities
Key job responsibilities
- Accountable for the end to end program life cycle, driving each initiative from inception to fruition, whilst successfully transitioning those services/transformations.
- Develop an in-depth understanding of Amazon’s payroll products, Amazon and Payroll system architectures, cross-functional dependencies and business models.
- Develop critical relationships to enable you to Earn Trust of your end customers, partners and stakeholders and drive transformation initiatives through to fruition.
- Use expertise and judgment to select stakeholders to determine the right goals, inform decisions, and design long-term solutions. Able to deliver independently and take the lead on initiatives.
- Handle complex problems/efforts, decisions, and escalations. Mitigates long-term risks and find a path forward in difficult situations. Makes trade-offs: short vs. long-term needs.
- Determine the strategy and where to simplify or extend solutions for the best outcome. Drive the use of best practices.
- Streamline project delivery across FinOps Payroll Transformation by standardizing project communications, execution and documentation, ensuring consistent, scalable global processes.
- Gathers requirements from appropriate business owners, writes clear and detailed functional. specifications, prioritizes features and drives technical scoping as needed, engaging and influencing all critical dependent stakeholders (internal and external to Amazon).
- Assess and defines customer value or impact and criteria for measuring project success
- Drive continuous process improvement by collaborating with stakeholders on design of new solutions that enhance business performance and achieve established Payroll goals.
- Identifies and evaluates potential risks/obstacles with mínimal direction. Determines appropriate corrective action.
- Create and deliver White Papers on program opportunities via automation, standardization and deprecation of non-value add activities.

A day in the life
Depending on the project scope, the work is around Stakeholder engagement, prioritization, requirements, impact assessments, dependency management, approvals, launches - due to high dependency on different processes and teams, our way of working is always to collaborate together as a team and share knowledge.

About the team

Heredia, H, CRI
- Formal Project Management qualification (PMP, Prince2 equivalent)
- Experience in Payroll and or HR industry and systems
- Knowledge and experience of different systems such Human Capital Management

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