Customer Engagement Technical Implementations Program Manager

hace 4 semanas


Heredia, Costa Rica ServiceNow A tiempo completo
Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow’s Success, Technology, Experience, and Platform (STEP) org is the largest organization in the company, comprised of all Products and Platform teams, along with our world class Customer Success and Experience teams.  We are leveraging the unlimited potential of our platform across every industry, geography, solutions, and personas to consistently deliver product and platform experiences our customers love.  We are seeking a highly organized and proactive Customer Engagement Technical Implementations Program Manager to join our team. The ideal candidate will be responsible for overseeing the program and operations of high-impact programs for 10+ Early Adopter Validations and pre-sales Lighthouse activities. This is an opportunity to optimize processes for feedback, learnings, and enhancement identified during customer engagements and work to expand our customer engagement tool. The successful candidate is a results-oriented self-starter with strong program management skills, technical expertise, and exceptional communication abilities to ensure successful implementation and customer satisfaction. You will work in a dynamic environment to bring your programs to life and see them through to a successful completion, while cultivating collaboration and driving business outcomes. You will think strategically, while driving tactical execution of large cross organizational programs, from initial conception, through program development, delivery, and transition to operations.  

Responsibilities: 

  • Lead and coordinate Early Adopter Validations and pre-sales Lighthouse activities to highlight our products/services to potential clients. Track and allocate resources effectively to ensure smooth program execution. 

  • Implement a single-view engagement tracking system to monitor progress and identify areas for improvement. 

  • Provide support for the leadership team by delivering insightful updates and reports. 

  • Conduct weekly meetings for the Gen AI program and facilitate 1:1 sessions between relevant stakeholders. 

  • Provide fortnightly reports to the Platform Product teams and participate in the Product Feedback Forum. 

  • Deliver monthly reports to Business Units to keep stakeholders informed about program developments. 

  • Develop and implement processes for capturing feedback, learnings, and enhancements identified during customer engagements. 

  • Integrate feedback and enhancement processes into a centralized PM customer engagement tool   

  • Expand the capabilities of the PM customer engagement tool to meet the evolving requirements of the outbound product implementation team and facilitate the deprecation of custom tracking tools 

Qualifications

To be successful in this role you have:

  • 10+ years of work experience in Program Management  

  • Education: Bachelor’s Degree or equivalent required; MBA or other Graduate degree preferred  

  • Experience working in a customer facing role or management consulting in a technical capacity 

  • Familiarity with CRM systems and customer engagement tools 

  • Project Management Professional (PMP) certification or equivalent 

  • Proven project/program management experience involving many cross functional teams 

  • Proven organizational skills with high regard for quality 

  • Solid collaboration and relationship building skills – able to work well with many different types of personalities in various functions. Masterful in the art of bringing people together 

  • Excellent communication skills - Ability to communicate, document, and present complex technical issues in concise and efficient manner for variety of audiences 

  • Experienced and confident in creating slides and presenting to executives 

  • Must possess effective listening skills and comfortable asking powerful questions 

  • Passion for working with people in technical environments 

  • Solid leadership skills to influence and motivate without authority. True servant leader 

  • Solid facilitation skills to lead/drive variety of program events 

  • Excellent negotiation and conflict management skil

 

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.



  • Heredia, Costa Rica ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...


  • Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Engagement Manager

    hace 2 semanas


    Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Technical Program Manager

    hace 2 semanas


    Heredia, Costa Rica Databricks A tiempo completo

    P-989 Do you excel at driving operations at scale? Are you anticipating the needs of customers and driving process improvements to ensure their success? Are you passionate about the cloud and building relationships across organizations? If you are, then join us on the cutting edge at Databricks! We're building a team of passionate Technical Program...

  • Program Manager

    hace 3 semanas


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Payroll Program Management is a team of Program Managers who support and deliver programs using industry best practice. Our mission is to support Payroll Operations and their partners to Pay Employees Accurately and On Time, with the Highest Controllership & Customer Obsession and at the Lowest Cost to Amazon through program delivery. PPM is accountable...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** **Responsibilities** - As a team or project leader activities will have moderate complexity with established guidelines projects where analysis of situations or data requires an evaluation of multiple factors, including employee and/or financial business impact. - Maintains and nurtures relationships with stakeholders spanning from entry...

  • Program Manager

    hace 3 semanas


    Heredia, Costa Rica Amazon A tiempo completo

    Description The Payroll Program Management is a team of Program Managers who support and deliver programs using industry best practice. Our mission is to support Payroll Operations and their partners to Pay Employees Accurately and On Time, with the Highest Controllership & Customer Obsession and at the Lowest Cost to Amazon through program delivery. PPM...

  • Program Manager

    hace 3 semanas


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    managing stakeholders in cross-functional project experience - end - end project delivery for all phases of project management including change management experience - experience in defining and executing against program timeline & requirements experience The Payroll Program Management is a team of Program Managers who support and deliver programs using...

  • Technical Program Manager

    hace 3 semanas


    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Engagement Manager

    hace 5 días


    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote...

  • Engagement Manager

    hace 2 semanas


    Heredia, Costa Rica Hakkoda A tiempo completo

    **ABOUT HAKKODA** Hakkoda is a modern data consultancy that empowers data driven organizations to realize the full value of the Snowflake Data Cloud. We provide consulting and managed services in data architecture, data engineering, analytics and data science. We are renowned for bringing our clients deep expertise, being easy to work with, and being an...

  • Senior Program Manager

    hace 4 semanas


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    6+ years of working cross functionally with tech and non-tech teams experience - 6+ years of program or project management experience - 6+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements - 6+ years of owning program strategy, end to end delivery, and...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to...

  • Senior Program Manager

    hace 4 semanas


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to...


  • Heredia, Costa Rica Databricks A tiempo completo

    SLSQ125R113 We are seeking a seasoned Program Manager to lead our Services Investment Program, driving strategic initiatives and ensuring the successful execution of technology investments. As the Investment Program Manager, you will play a pivotal role in shaping the future of our company through effective program management, financial acumen, and...

  • Technical Program Manager

    hace 4 semanas


    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Heredia, Costa Rica ServiceNow A tiempo completo

    Job DescriptionTeam & Role In Global Product Operations, we’re committed to our purpose of making work, work better. That means we’re always thinking about our customers and how we can ensure we deliver the high-quality products they’ve come to expect from ServiceNow: transformative, secure, compliant and on time. It’s up to us to drive our products...

  • Technical Account Manager

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share...


  • Heredia, Costa Rica Databricks A tiempo completo

    P-989 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to...