Senior Program Manager

hace 4 semanas

Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest minds come to Amazon to research and develop technology that improves the lives of shoppers, developers, publishers and sellers around the world. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.
The Payroll Program Management is a team of Program Managers who support and deliver programs using industry best practice. Our mission is to support Payroll Operations and their partners to Pay Employees Accurately and On Time, with the Highest Controllership & Customer Obsession and at the Lowest Cost to Amazon through program delivery. PPM is accountable for the delivery of payroll impacting global programs related to Human Capital Management system products that support global business processes needed for onboarding, managing time-off and leave, job-related changes, separations from Amazon and Payroll Technology implementations.

Team dives deep into the requirements related to features/products for End Customer Benefit via Working backward sessions (PRFAQ, BRDs, etc.) and liaises with dependent teams such as Payroll Tech, Payroll Operations, Payroll Vendors and other system Tech developers for the solution roll outs. The team enables and promotes collaboration across teams and businesses to review dependencies, feasibility and apply a think big to identify future opportunities for improving our customer experience and productivity.

The team is looking for a self-driven, customer obsessed and results drive Program Manager to join our team, to continue raising the bar through the delivery of transformation programs. We’re looking for someone who can work autonomously, partnering and engaging with leadership across multiple capabilities and functions, to influence roadmaps and strategic initiatives in order to ensure we’re Thinking Big by working on the right things and the right time through the delivery of long-term benefits to our customers. The ability to Insist on the Highest Standards, Think Big and apply Bias for Action are critical to deliver at speed with the highest levels of controllership and the lowest cost to Amazon.
The ideal candidate has worked in a fast-paced, cross-functional global environment, able to navigate ambiguous situations quickly, and are energized by working on high-profile programs, whilst being experienced and comfortable influencing senior leadership.
This is an exciting opportunity to join a team who are passionate about what we do and where you have can have a demonstrable impact on our end customers, only limited by your drive and determination. It’s always Day 1.

Key job responsibilities
Key job responsibilities
• Accountable for the end to end program life cycle, driving each initiative from inception to fruition, whilst successfully transitioning those services/transformations.
• Develop an in-depth understanding of Amazon’s payroll products, Amazon and Payroll system architectures, cross-functional dependencies and business models.
• Develop critical relationships to enable you to Earn Trust of your end customers, partners and stakeholders and drive transformation initiatives through to fruition.
• Use expertise and judgment to select stakeholders to determine the right goals, inform decisions, and design long-term solutions. Able to deliver independently and take the lead on initiatives.
• Handle complex problems/efforts, decisions, and escalations. Mitigates long-term risks and find a path forward in difficult situations. Makes trade-offs: short vs. long-term needs.
• Determine the strategy and where to simplify or extend solutions for the best outcome. Drive the use of best practices.
• Streamline project delivery across FinOps Payroll Transformation by standardizing project communications, execution and documentation, ensuring consistent, scalable global processes.
• Gathers requirements from appropriate business owners, writes clear and detailed functional. specifications, prioritizes features and drives technical scoping as needed, engaging and influencing all critical dependent stakeholders (internal and external to Amazon).
• Assess and defines customer value or impact and criteria for measuring project success
• Drive continuous process improvement by collaborating with stakeholders on design of new solutions that enhance business performance and achieve established Payroll goals.
• Identifies and evaluates potential risks/obstacles with minimal direction. Determines appropriate corrective action.
• Create and deliver White Papers on program opportunities via automation, standardization and deprecation of non-value add activities.

A day in the life
A day in the life
Depending on the project scope, the work is around Stakeholder engagement, prioritization, requirements, impact assessments, dependency management, approvals, launches - due to high dependency on different processes and teams, our way of working is always to collaborate together as a team and share knowledge.

About the team
About the team
We are a team with global scope across in regions of LATAM, APAC and EMEA. We are team of project managers with upstream PXT and/ or Payroll experience and apply the knowledge into our projects. Our goal is to support Payroll Operations n different technology implementations by looking at the end to end process and collaborate with different Stakeholder groups

We are open to hiring candidates to work out of one of the following locations:

Heredia, H, CRI

BASIC QUALIFICATIONS

- 6+ years of working cross functionally with tech and non-tech teams experience
- 6+ years of program or project management experience
- 6+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- 6+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in complex problem solving, and working in a tight schedule environment
- Experience using data and metrics to determine and drive improvements
- 6+ years of leading large complex programs experience

PREFERRED QUALIFICATIONS

- Formal Project Management qualification (PMP, Prince2 equivalent)
- Experience in Payroll and or HR industry
- Knowledge and experience of different systems such Human Capital Management

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