Sr Content Specialist

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Come join ServiceNow’s Partner Experience Team and help us become the defining enterprise software partner ecosystem of the 21st century. Together we will simplify and scale the ServiceNow community with a robust Partner Experience strategy to together deliver exceptional value to our shared customers.

Role

The Sr. Content Specialist for Partner Engagement will be responsible for the content and experience supporting content effectiveness and corporate initiatives while driving operational efficiency. This individual collaborates cross-functionally with various stakeholders across the business, product teams, and associated GTM readiness teams to identify and prioritize the needs of the partners and execute fully for each initiative. This person will come to deeply understand existing ServiceNow products, partner experience needs and opportunities, and partner value messaging to provide continuous improvement site optimization. This individual ensures the system is being optimized through meticulous content governance rules and practices. This individual recognizes opportunities for site experience, and operational improvements and works with product managers to successfully roll out new features and fixes.

The ideal candidate will have experience working in a software SaaS environment, with an ability to quickly obtain a strong knowledge of our workflow and processes. This role requires a well-rounded individual who has excellent interpersonal, collaborative, and analytical skills; proven experience in stakeholder negotiations, and execution of projects.

A strong ability to drive and manage a wide range of initiatives and partner engagement strategies is a must. This person will be capable of working in a fast-paced environment. They will have excellent verbal and written communication skills and be able to work independently.

Responsibilities

· Works with various business stakeholders to develop a content strategy based on organizational strategic priorities to support content effectiveness for partners.

· Plan, execute, and track platform enhancements, fixes, operational improvements.

· Assess requests for evaluation, execution, and improvement.

· Ensure consistent collaboration with the various teams.

· Identify key requirements and opportunities to improve end-user experience, operational efficiency, and site optimization.

· Work with internal stakeholders and creators to configure their requests for optimal usability by Partners.

· Utilize project management software to plan, schedule, and manage team work to ensure project milestones are being met for various initiatives.

· Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.

· Continual focus on enhancing process automation and procedures to reduce error and improve operations.

· Assist in driving on time completion requests, mitigate and communicate risks when necessary.

To be successful in this role you have:

· Minimum of 5+ years’ experience in partner ecosystem organizations within IT or software with a demonstrated track record of successfully executing enablement programs for partners

· Bachelor’s degree required; MBA or advanced degree preferred

· PMI-PMP certification is a plus

· An understanding of what motivates our partner community.

· Familiarity with customer/partner relationship management system analytics

· Execution-focused and consistently achieving results, even under tough circumstances. Highly responsive to internal customer and external partner stakeholder requests.

· Has a strategic mindset and can see ahead to future possibilities and translate them into breakthrough strategies.

· Ability to delegate to various team members to ensure successful execution of projects and tasks.

· Ability to oversee and manage multiple projects/project coordination.

· Holds self and team accountable to meet commitments.

· Has self-motivation and will roll up your sleeves and create your own innovative path in a fast-paced environment. High energy level and a “can do” attitude, a natural sense of curiosity and growth mindset.

· Outstanding team player and collaborator. Building trusted relationships and turning conflicts into opportunities to collaborate.

· Is curious and is actively seeking new ways to grow and learn through personal self-development.

· An effective time manager, capable of developing and delivering/executing tactics on multiple projects, on time and on budget.

· Ability to maintain a high level of productivity in a fast-paced while ensuring team members are effectively managing multiple competing priorities.

· Diplomacy, integrity, and presence enable you to work effectively at all levels within a large heavily matrixed organization.

· A positive demeanor, with a sense of purpose and the ability to enjoy doing the most impactful work of their career.

· Passion for Partners and the ServiceNow Community

FD21

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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