Content Management Specialist

hace 3 semanas

Heredia, Costa Rica IBM A tiempo completo

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
- Receives nominated documents and cleansing guidelines from Knowledge Specialist.
- Manages the logistics of collecting and contributing assets to Lighthouse (IBM Platform), ensures documents are cleansed in line with business requirements.
- Identifies any lack of quality or missing information prior to contribution and liaises with Knowledge Specialist and Knowledge Manager to bridge the gaps.
- Contributes the documents into the Lighthouse (IBM Platform).
- Ensures classification and tagging is aligned to correct taxonomy values.
- Perform content curation activities such as reviewing, rating, social tagging to help surface the quality content in the search results.
- Updates status in Jira with relevant information that conveys the successful contribution to Lighthouse.
- Participates and contributes to the KS (Knowledge Services) initiatives and objectives regularly.

**Required Technical and Professional Expertise**
- Excellent written and verbal communication skills.
- Ability to write and edit with speed and accuracy; excellent command over English language to create clear, engaging abstracts for business content.
- Exposure to Knowledge Sharing best practices.
- Must have an eye for detail; Quality Assurance experience is an added advantage.
- Drive to achieve a set of specific tasks and targets with mínimal supervision whilst demonstrating strong time management and quality output.
- Ability to attain firm command of GBS Knowledge Sharing, Collaboration, Social Networking, and other tools.
- Ability to understand project deliverables and link them to the overall project objective and to work independently and achieve targets.
- Working with global teams.
- Working proficiency in Microsoft PowerPoint, Excel, Word, and Lotus Notes.

**Preferred Technical and Professional Expertise**
- Graduate / Postgraduate degree in Human Resources / Business Administration / Communications / Journalism / English is desirable.

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religi

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