Ks Content Management Specialist

hace 2 semanas


Heredia, Costa Rica IBM A tiempo completo

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**:

- Receives nominated documents and cleansing guidelines from Knowledge Specialist.
- Manages the logistics of collecting and contributing assets to Lighthouse (IBM Platform), ensures documents are cleansed in line with business requirements.
- Identifies any lack of quality or missing information prior to contribution and liaises with Knowledge Specialist and Knowledge Manager to bridge the gaps.
- Contributes the documents into the Lighthouse (IBM Platform).
- Ensures classification and tagging is aligned to correct taxonomy values.
- Perform content curation activities such as reviewing, rating, social tagging to help surface the quality content in the search results.
- Updates status in Jira with relevant information that conveys the successful contribution to Lighthouse.
- Participates and contributes to the KS (Knowledge Services) initiatives and objectives regularly.
**Required Technical and Professional Expertise**
- Excellent written and verbal communication skills.
- Ability to write and edit with speed and accuracy; excellent command over English language to create clear, engaging abstracts for business content.
- Exposure to Knowledge Sharing best practices.
- Must have an eye for detail; Quality Assurance experience is an added advantage.
- Drive to achieve a set of specific tasks and targets with mínimal supervision whilst demonstrating strong time management and quality output.
- Ability to attain firm command of GBS Knowledge Sharing, Collaboration, Social Networking, and other tools.
- Ability to understand project deliverables and link them to the overall project objective and to work independently and achieve targets.
- Working with global teams.
- Working proficiency in Microsoft PowerPoint, Excel, Word, and Lotus Notes.

**Preferred Technical and Professional Expertise**
- Graduate / Postgraduate degree in Human Resources / Business Administration / Communications / Journalism / English is desirable.

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.
**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



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