Knowledge and Project Manager

hace 3 días

Heredia, Costa Rica IBM A tiempo completo

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
- Leads & assists with strategic core KS (Knowledge Services) initiatives, which impacts assigned practice area.
- Conversant & articulate in the key benefits of the Lighthouse (IBM Platform), Spaces, Channels, content acquisition & desired knowledge sharing behaviours.
- Drives an increase in knowledge sharing adoption for client facing practitioners, surfacing quarterly Inspirational Stories.
- Conducts Quarterly Knowledge Sharing Health Check for each Accelerated Practice & implements. recommendations. Presents additional metrics, analysis, and recommendations to the Business Leaders/delegates.
- Drives the implementation and successful continuing use of Lighthouse (IBM Platform) Slackbot in the Practice Slack Channels.
- Drives business leader and stakeholder buy-in and sponsorship to the business benefits of Spaces and Channels.
- Drives continuous knowledge sharing, adoption and awareness in the Practice as measured by KS points report.
- Ensures the seamless and consistent Content+ offering linkage is available in Spaces and Channels
- Engages with Practice Leaders to ensure availability of reusable documents aligned by Offerings for each Geo.
- Responsible for content quality & curation in Practice Spaces, ensuring this is reflective of business priorities & leader requirements.
- Has an ownership of all assigned Practice/IU contributions - direct and acquired, ensuring quality, and eliminating low usage documents through the archiving process.
- Identifies content requirements and content gaps in coordination with the Practice Lead and BSL, producing a KS strategy and high-level plan to capture quality content.
- Drives the effort to acquire of the “best of the best” practice and account documentation for sales accelerators and project deliverables. Aligned with priority practice offerings.
- Ensures priority content is clearly visible in Lighthouse Practice Spaces and Channels. Driving the promotion of new priority content and ensuring leaders/SMEs highlight these reusable documents to the Practice.
- Engage stakeholders to achieve the business and KS objectives as envisioned.
- Work closely with different KS teams such as KS Content & Channel Optimization, KS Content & Management, KS Adoption & Enablement, KS Content Design & Development, KS Content + Lead, KS Strategy, Content & Channel Enablement, and L1 Support teams to fulfill the overall KS objectives.

**Required Technical and Professional Expertise**
- Excellent oral and written communication skills (preferably in business and content writing) along stakeholder management.
- Proactive and self-motivated.
- Strong Analytical and interpersonal skills.
- Excellent Knowledge of MS Office.
- Exposure to Knowledge Sharing/Management is desirable.
- Strong Consulting and Analytical Skills.
- Ability to work with mínimal guidance, supervision and yet deliver results.
- Problem solving - logical and analytical approach - and negotiation skills.
- Create, analyze, organize and implementations of data: metrics, benchmarking, KPIs.
- Ability to work under pressure.
- Excellent interpersonal skills.
- Self-starter and able to work independently from a remote location.
- Exposure to social media is desirable.
- Ability to understand project deliverables and link them to the overall project objective.

**Preferred Technical and Professional Expertise**
- Graduate/post-graduate with experience in Human Resources, Business Administration, Communications is desirable.

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone

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