Bilingual Call Center Specialist

hace 7 meses

San Francisco, Costa Rica Bosch Group A tiempo completo

Company Description
- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. _

**Job Description**:
**Position Summary**

The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to BMW Roadside Assistance customers, following program guidelines and call center standards.

**General Job Responsibilities**
- Knowledge of Dealer Speed, for checking VIN, experience in CDC to view vehicle/customer information.
- High level of existing program knowledge to provide accurate and correct advice for floor support including troubleshooting and problem solving.
- Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL.
- Understanding of how service level is calculated on BMW RSA project, how scheduling or adherence can affect overall SL.
- Assume TL duties in the event that a TL is not on duty including providing feedback or conducting team meetings.
- Exhibit high level of professionalism in interactions with colleagues, TLs, OPMx, etc.
- Directly influence KPI for Help By Phone Target to reach goal of 20% of calls resolved over the phone.

**Qualifications**:

- ** This position requires to go to the office and also availability to work on weekends**:

- Minimum of High School Diploma.
- English B2+ or C1
- 0-2 years of experience working in a call center environment.
- Excellent communication skills, both verbal and written.
- Knowledge of customer service.
- Strong interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment with daily work processing deadlines.
- Ability to work effectively without supervision.
- Strong in leadership, empathy, communication, and team orientation.

Additional Information

  • Bilingual (French/english) Call Center Agent

    hace 7 meses

    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Amazing organizations don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our...

  • Bilingual (French/english) Call Center Agent

    hace 2 semanas

    San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Amazing organizations don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our...

  • Call Center Specialist Trilingual

    hace 2 semanas

    San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Call Center Specialist Trilingual

    hace 2 días

    San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Sales Career Opportunities in Costa Rica's Call Center

    hace 4 semanas

    San José, San José, Costa Rica Ccc Costa Rica'S Call Center A tiempo completo

    Ccc Costa Rica's Call Center offers a competitive salary matching the biggest call center, with an estimated annual compensation of $45,000-$60,000. The successful candidate will thrive in a supportive team environment and enjoy weekends off.About UsWe're a leading call center in Costa Rica, dedicated to exceptional customer service and sales excellence. Our...

  • Call Center Specialist

    hace 1 día

    San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Call Center Specialist

    hace 3 semanas

    San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Call Center Specialist

    hace 2 semanas

    San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Ejecutivo Comercial de Call Center

    hace 7 días

    San José, San José, Costa Rica Istmo Center, S.A A tiempo completo

    Resumen de la VacanteEstamos buscando un Ejecutivo Comercial de Call Center para unir a nuestro equipo en Istmo Center, S.A. En esta posición, serás responsable de analizar y gestionar las ventas de productos financieros, como tarjetas de crédito y préstamos personales.Sobre la VacanteEste es un puesto excelente para aquellos que buscan una carrera en...

  • Call Center Technical Support Specialist

    hace 6 días

    San Francisco, Heredia, Costa Rica Pertec Global Services A tiempo completo

    **Company Overview**Pertec Global Services is a leading provider of technical support solutions. Our team is dedicated to delivering exceptional customer service and exceeding our clients' expectations.**Job Summary**We are seeking highly motivated and experienced technical support professionals to join our call center team. As a technical support...

  • Ejecutivo de Ventas para Call Center

    hace 1 semana

    San Pedro, Costa Rica Istmo Center, S.A A tiempo completo

    ACERCA DE LA VACANTE Funciones del Puesto Analizar, gestionar y ejecutar la base de datos asignada con la finalidad de colocar los diferentes productos financieros (Tarjetas de Crédito, Préstamos Personales, entre otros.) Requisitos del Puesto Experiência en ventas a nível telefónico (indispensable) Dominio básico de Word, Excel, Outlook...

  • Call Center Specialist for Roadside Assistance-bmw

    hace 1 semana

    San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Call Center Agent- Bilingual

    hace 7 meses

    San José, Costa Rica ClinicGrower A tiempo completo

    ClinicGrower is a leading digital marketing agency that works specifically with medical and dental practices in order to connect them with new patients in their community and generate leads, appointments, and sales. We are a vital part of their overall business. We deliver results and help grow these practices to new levels. Thanks to our great work, we...

  • Lead Generation Specialist

    hace 2 meses

    San Jose, Barrio Aranjuez, Costa Rica Costa Rica's Call Center A tiempo completo

    About Us: Costa Rica's Call Center is a dynamic and supportive team environment where your ideas are valued and growth opportunities abound.Job Summary: We're looking for enthusiastic individuals to join our sales team as Lead Generation Specialists. As a Lead Generation Specialist, you will be responsible for generating leads and providing exceptional...

  • Experian Automotive Call Center Specialist

    hace 7 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Unlock your potential in a dynamic and fast-paced environment as an Experian Automotive Call Center Specialist.With a strong focus on delivering exceptional customer service, you will be the primary point of contact for our valued automotive clients, providing timely and accurate information, products, and services to meet their needs. Your expertise in...

  • Agente de Call Center

    hace 3 días

    San José, Costa Rica NETCOM Business Contact Center A tiempo completo

    **Indispensable -Bachillerato en educación media concluido -Experiencia mínima de 6 meses en servicio al cliente, 6 meses en Call center (comprobable) o Técnico medio en ejecutivo para centros de servicio. -Disponibilidad inmediata. -Disponibilidad para trabajar en horarios rotativos en Zapote (100% presencial). **Deseable Tener un nivel de inglés...

  • Customer Service Representative

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job DescriptionWe are seeking a highly skilled and multilingual Customer Service Representative to join our team in a dynamic call center environment. As a key member of our customer service team, you will be responsible for providing exceptional customer service to luxury vehicle owners across different brands.Responsibilities:Answer emergency incoming...

  • Lead Generation Specialist

    hace 3 semanas

    San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    About UsCosta Rica's Call Center is a leading provider of exceptional customer service solutions, committed to delivering outstanding results for our clients.Job SummaryWe are seeking highly motivated and results-driven Sales Agents to join our team in Costa Rica. As a Sales Agent, you will be responsible for generating new business leads and providing...

  • Call Center Quality Assurance Specialist

    hace 3 semanas

    San José, Costa Rica Launch Potato A tiempo completo

    **WHO ARE WE?** Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company, Launch Potato's mission is to be the most innovative, tech-enabled media company connecting consumers to the world's leading brands. The company is headquartered in vibrant downtown Delray Beach, Florida, with a...

  • Servicio Al Cliente

    hace 10 horas

    San Pedro, Costa Rica America Service A tiempo completo

    ACERCA DE LA VACANTE Funciones del Puesto Administración de clientes y sus requerimientos, manejo de clientes difíciles y colocación de productos nuevos y por retención Requisitos del Puesto Horario: de L - D con un día libre a la semana rotativo (puede ser entre semana o fin de semana) Experiência mínima de 1 año en servicio al cliente EN CALL...