Call Center Specialist Trilingual

hace 3 días

San Francisco, Costa Rica Bosch Group A tiempo completo

Company Description
- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. _

**Job Description**:
**Position Summary**

The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to BMW Roadside Assistance customers, following program guidelines and call center standards.

NOTE: this position does not have work from home, its 100% at the office.

**General Job Responsibilities**
- Knowledge of Dealer Speed, for checking VIN, experience in CDC to view vehicle/customer information.
- High level of existing program knowledge to provide accurate and correct advice for floor support including troubleshooting and problem solving.
- Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL.
- Understanding of how service level is calculated on BMW RSA project, how scheduling or adherence can affect overall SL.
- Assume TL duties in the event that a TL is not on duty including providing feedback or conducting team meetings.
- Exhibit high level of professionalism in interactions with colleagues, TLs, OPMx, etc.
- Directly influence KPI for Help By Phone Target to reach goal of 20% of calls resolved over the phone.

**Qualifications**:

- Minimum of High School Diploma.
- English B2+ or C1
- Portuguese B2+ or C1
- 0-2 years of experience working in a call center environment.
- Excellent communication skills, both verbal and written.
- Knowledge of customer service.
- Strong interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment with daily work processing deadlines.
- Ability to work effectively without supervision.
- Strong in leadership, empathy, communication, and team orientation.
- This position requires to go to the office and also availability to work on weekends

Additional Information

  • Call Center Specialist Trilingual

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

  • Call Center Specialist

    hace 3 horas

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- _Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

  • Call Center Specialist

    hace 7 días

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

  • Call Center Support Specialist

    hace 5 días

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Bosch Service Solutions is a global leader in Business Process Outsourcing. Our team of professionals provides innovative solutions to complex business challenges.**Job Overview**The Call Center Support Specialist role at Bosch Service Solutions involves delivering excellent customer service to BMW Connected Drive customers. This includes:Responding to...

  • Automotive Call Center Specialist

    hace 4 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    We are thrilled to share that **FORTUNE** has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the **100 'World's Most Innovative Companies' by Forbes Magazine**.With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).We help businesses make...

  • Operador De Call Center

    hace 3 semanas

    San José, Costa Rica Istmo Center, S.A A tiempo completo

    ACERCA DE LA VACANTEFunciones del Puesto1.Ejecutar y desarrollar las campañas asignadas al proyecto2.Ofrecer productos o servicios adicionales que se determinen en las campañas asignadas.3.Cualquier otra función adherente al puesto.Requisitos del PuestoObligatorio:Bachillerato de secundaria aprobado.Deseable:Técnico medio en ejecutivos de centros de...

  • Call Center Specialist

    hace 2 días

    San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Call Center Support Specialist

    hace 3 días

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    Job OverviewSgf Global seeks a skilled Call Center Support Specialist to handle customer inquiries, troubleshoot issues, and contribute to our knowledge management system.Main Duties:Manage customer relationships while ensuring adherence to quality standards.Analyze customer complaints and implement effective solutions.Collaborate with internal teams to...

  • Ejecutivo De Ventas Para Call Center

    hace 3 semanas

    San José, Costa Rica Istmo Center, S.A A tiempo completo

    **Acerca de la vacante**:**Funciones del Puesto**:Analizar, gestionar y ejecutar la base de datos asignada con la finalidad de colocar los diferentes productos financieros (Tarjetas de Crédito, Préstamos Personales, entre otros.)**Requisitos del Puesto**:Experiência en ventas a nível telefónico (indispensable)Dominio básico de Word, Excel, Outlook...

  • Call Center Specialist

    hace 1 semana

    San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Contact Center Professional Position

    hace 7 días

    San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    About This OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at Costa Rica's Call Center. As a key member of our contact center, you will be responsible for handling customer inquiries, resolving issues, and providing product information in a professional and courteous manner.**Responsibilities:**• Handle customer...

  • Call Center Specialist For Roadside Assistance-Bmw

    hace 7 días

    San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- _Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

  • Operador De Call Center/ Servicio Al Cliente

    hace 2 semanas

    San José, Costa Rica Istmo Center, S.A A tiempo completo

    ACERCA DE LA VACANTEFunciones del Puesto1.Ejecutar y desarrollar las campañas asignadas al proyecto2.Ofrecer productos o servicios adicionales que se determinen en las campañas asignadas.3.Cualquier otra función adherente al puestoRequisitos del PuestoObligatorio:Bachillerato de secundaria aprobado.Deseable:Técnico medio en ejecutivos de centros de...

  • Ejecutivo De Ventas

    hace 2 semanas

    San José, Costa Rica Istmo Center, S.A A tiempo completo

    ACERCA DE LA VACANTEFunciones del PuestoVenta de productos bancarios (tarjetas, préstamos, extrafinanciamientos, seguros de vida y PPT) por medio de llamada telefónica.Requisitos del PuestoBachiller de Secundaria (preferiblemente)Manejo de Office nível básico (word, excel, outlook)Disponibilidad de horariosResidir en el GAM (San José, Cartago, Heredia...

  • Inbound Call Center Agent

    hace 16 horas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Description:We are seeking a highly motivated and customer-focused individual to join our Inbound Call Center team as a Credit Support Specialist.About the Role:This role involves interacting with customers to resolve their queries and concerns related to credit information and membership services.You will be responsible for providing guidance on product...

  • Trilingual Customer Service

    hace 4 días

    San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...

  • Ejecutivo de Ventas para Call Center con

    hace 2 semanas

    Ubicación San Pedro, San José, Costa Rica Istmo Center S.A. A tiempo completo

    Requisitos: Formación académica - Bachillerato en Educación Media - Experiência en ventas a nível telefónico Deseable: - 2 años de experiência en venta de productos financieros Otros requisitos: - Conocimiento en Sistemas Call Center Actividades a realizar: 1. Gestionar la base de datos de forma correcta. 2. Cumplir con los estándares de calidad...

  • Servicio Al Cliente Call Center Call Center

    hace 7 horas

    Ubicación San Jose, San Pedro, San José, Costa Rica America Service A tiempo completo

    Requisitos: Noveno año Mínimo 1 año de experiência en Servicio al Cliente en Call Center Experiência en Servicio al cliente de seguros / tarjetas crédito / créditos personales / planes telefónicos Conocimiento básico office (Word, Excel, Power point) Deseable: Certificado de taller de Servicio al cliente Actividades a realizar: Administración...

  • Gerente de Call Center

    hace 3 días

    San José, San José, Costa Rica Payroll Group A tiempo completo

    La Payroll Group se encuentra en la búsqueda de un Gerente de Call Center con experiencia en supervisión de equipos y liderazgo comercial. El candidato ideal debe tener mínimo 2 años de experiencia como supervisor junior en call center de ventas en empresas de telecomunicaciones.El gerente de call center será responsable de:Liderar a su equipo para...

  • Supervisor Call Center

    hace 3 semanas

    San José, Costa Rica Krediya A tiempo completo

    **Quienes somos...**Krediya, somos una Fintech especializada en la originación de créditos alternativos, cuenta con presencia en 5 países a nível Latinoamérica como lo es: Panamá, Colombia, Guatemala, Costa Rica, México y El salvador con proyectos nuevos.**¡El proyecto!**Estamos buscando un **Supervisor Call Center** altamente motivado para unirse a...