Mce Service Desk Technician Ii

hace 7 días

Heredia, Costa Rica Experian A tiempo completo

Company Description
**About us, but we’ll be brief**:
Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Experian Consumer Services (ECS) - Careers That Define “What’s the Next Big (Data) Thing” for Consumers?

What could be more exciting - personally and professionally - than being part of a disruptive business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the disruptor and market leader we pride ourselves on building new markets, and leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services (ECS) has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead.

**Job Description**:
This role is a Service Desk Technician supporting Experian’s North American Contact Center, also known as the MCE.

**Responsibilities**:

- Escalate trouble tickets when required
- Manage tickets in a timely manner, including opening, updating, and closing
- Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
- Work and interface with end users on a daily basis. Install, configure, and support client workstations and laptops
- Assist Systems Administrators, Manager and Director in specific project tasks as directed
- Management inventory of equipment
- Reimage laptops as needed
- Other tasks as assigned

**Qualifications**:
**Skills**:

- Must be able to demonstrate the ability of maintaining privacy and confidentiality, critical thinking skills, follow company policies and procedures
- Must have strong customer focus, a demonstrated ability to work within a team of service-oriented individuals, and excellent customer service skills
- Must be able to manage multiple priorities and track own activities and tasks; performing work as prioritized by a supervisor, and escalating conflicts and issues appropriately and in a timely manner
- Ability to take directions well and follow detailed instructions
- Experience working within a technology support organization
- Analytic skills in a call center environment desired
- Proficient in Microsoft Office Suite
- Professional and courteous communication skills (both oral and written skills)
- Experience with JIRA and Confluence, OKTA, and MS Active Directory a plus

**Requirements**:

- High School Diploma or GED
- Ability to plan, organize, and implement projects in a timely manner
- Ability to work in a high energy, fast paced environment
- Ability to research, review and act independently when needed

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected

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