Senior Help Desk Technician

hace 8 horas

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**:

- Provides after-hours on call support, as scheduled and/or needed.
- Provides limited second level technical support to peers in resolving more challenging problems.
- Directly handles escalated issues assigned to them by the department Manager, Supervisor, or Lead including participation in conference calls with internal and external clients.
- Makes recommendations for process improvements and technology changes within the department.
- Must be receptive to feedback and continues improvement.
- Desirable experience working with high profile clients.
- Responsible for training of newly hired technicians, existing technicians requiring or seeking additional training.
- Responds to moderately complex questions and assists Help Desk technician and direct customers.
- Update & maintain internal knowledge base system.
- Use advanced troubleshooting techniques and systems to properly diagnose client’s problems.

**Qualifications**:

- High School completed.
- Minimum of 2 - 3 years’ experience in call center technical support positions, 1-2 years’ experience in Senior or SME positions is a plus.
- Problem solving, analytical skills.
- Ability to work independently with mínimal supervision.
- Must be able to work effectively & communicate in a team environment.
- Strong analytical skills, problem solving
- Advanced English Language skills, both verbal and written. (85% or above)
- Proven previous job stability, including maintaining long-term work relationships with former employers.
- Must be able to clear the company’s pre-employment screening.
- Sound experience using communication tools such as MS teams and Slack channels etc.
- ITIL sound experience as a plus.
- Interpersonal skills to interact with customers and team members.
- Sound experience with monitoring systems such as Dynatrace, or Splunk.
- Training experience/formation is desirable.
- Willing to work during weekends.

Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

LI-ML2

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

  • Senior Help Desk Technician

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Help Desk Technician

    hace 2 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • HR Help Desk Analyst

    hace 1 semana

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as...

  • Help Desk Technician

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...

  • Help Desk Technician

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create...

  • Help Desk Technician

    hace 1 semana

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • HR Help Desk Analyst

    hace 2 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as a...

  • Help Desk P2p Analyst

    hace 8 horas

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Help Desk Team Lead

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create...

  • Help Desk Team Lead

    hace 7 meses

    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...

  • Service Desk Team Leader

    hace 6 días

    Heredia, Costa Rica DHL A tiempo completo

    The team leader is responsible to ensure the support coverage for Express and eCS business units in the Americas region. This covers both business requirements as well as team requirements. **Responsibilities**: - Serves as a change leader; innovates and instills in his/her teams an appreciation for thinking outside of the box, questioning the status quo,...

  • Help Desk P2p Analyst

    hace 4 días

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Help Desk Analyst Portuguese Temporary

    hace 7 meses

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Service Desk

    hace 6 meses

    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    6+ months of Help Desk/Service Desk Support (or 1 year of call center experience) - 6 months of Desktop Support w/increasing responsibilities - 6 months of Knowledge Management - 6 months of ServiceNow (or equivalent ITIL Incident tracking - Basic troubleshooting and repair of on premise and cloud based Microsoft products including MS Office 2016, O365,...

  • Senior Help Desk Agent

    hace 7 meses

    Heredia, Costa Rica JLL A tiempo completo

    **JLL supports the Whole You, personally and professionally.** We are currently seeking a Sr. Helpdesk Agent to join our JLL team supporting our client, Amazon’s Global Real Estate & Facilities. Helpdesk Agents provide customer service and assist with facilities ticket management activities, overseeing compliance with assigned service level...

  • Service Desk Team Leader

    hace 7 meses

    Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Service Desk Level 1

    hace 7 meses

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - Perform Incident and...

  • IT Service Delivery Technician

    hace 7 meses

    Heredia, Costa Rica Viant Medical A tiempo completo

    **Knowledge/Education**: - Associates Degree in Computer Science or other technical field is required Advanced English **Job Experience**: - 2-3 years IT support experience required **Skills/Competencies**: - Provide after-hours support when required critical to the business operations - Ability to work effectively in a fast-paced team environment as...

  • IT Service Delivery Technician

    hace 7 meses

    Heredia, Costa Rica Viant Medical A tiempo completo

    **Knowledge/Education**: - Associates Degree in Computer Science or other technical field is required Advanced English **Job Experience**: - 2-3 years IT support experience required **Skills/Competencies**: - Provide after-hours support when required critical to the business operations - Ability to work effectively in a fast-paced team environment as...

  • System Technician Ii

    hace 4 días

    Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a System Computer Technician who enjoys both a buzz and a challenge.** System Computer Technician - Full-time, Office based in Costa Rica_ We’re BCD Travel, one of the world’s leading corporate travel management companies with offices...