Sales Support Representative
hace 6 días
**Job Description**:
Job Summary:
The person hired for the position of Sales Support Representative for Redeems team will handle varied internal customer transactions; including inbound calls, customer redeems order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned.
Primary Responsibilities include but are not limited to the following:
- Acts as the primary liaison with internal customers.
- Communicates clearly and professionally with the customer by telephone and/or written correspondence.
- Educates and informs internal customers of various processes and directs to appropriate resources.
- Has knowledge and understanding of the current processing systems and can provide service to internal and external customers.
- Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify, and implement service solutions.
- Practices first call resolution with internal and external customers; improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems.
- Participates in and maintains a quality service culture.
- Participates in or leads department initiatives and shares knowledge with colleagues.
- Responsible for completing assigned tasks within SLA targets.
- May be required to generate and provide simple reports and analytics directly related to the function.
- Continuous improvement of processes and Lean Six Sigma project coordination which may include identifying opportunities to improve data quality & reduce cycle times.
- Responsible for monitoring work queues in Salesforce for new requests.
- May include training and development skills for new hires.
- Act according to 3M regulation and policies.
3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
3M Global Terms of Use and Privacy Statement
-
Sales Development Representative
hace 6 días
Orotina, Costa Rica Autodesk A tiempo completoPosition Overview The Sales Development Representative qualifies and/or sells direct to customers from inbound calls and/or inbound MQL’s. Interact with clients of all levels, in a variety of industries and across a broad geographical area. Primarily responsible for quickly developing and transacting orders which require minimum sales activities. In cases...
-
Bilingual Sales Development Representative Usac
hace 24 horas
Orotina, Costa Rica 3M A tiempo completo**Job Description**: 3M is Hiring a Bilingual Sales Development Representative USAC The Sales Development Representative/ Inside Sales Lead to Revenue Management Representative will establish customer relationships and drive sales growth through lead qualification. The L2RM Rep will act as the liaison between 3M Marketing and Sales teams. The primary goal...
-
Territory Sales Representative Manufacturing
hace 24 horas
Orotina, Costa Rica Autodesk A tiempo completoJob Requisition ID # - 24WD75065 Position Overview Have you been craving the opportunity to sell something that really makes a difference in the world? Our sales teams have the pleasure of selling a massive suite of incredible products to a community of revolutionary imaginers, makers, builders, engineers, manufacturers, architects, digital game designers...
-
Sea Logistics Sales Representative
hace 2 días
Orotina, Costa Rica Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and...
-
Sales Force Automation Sr Support Analyst
hace 1 semana
Orotina, Costa Rica Kimberly-Clark A tiempo completoSales Force Automation Sr Support Analyst **Mission of the role** Being responsible, on behalf of the GBS, for providing all the support, maintenance and service to the key user and main stakeholders in the implementation and utilization of SFA (Sales Force Automation) for the entire Latin American region. **Main Responsibilities** - Execute the initial...
-
Bilingual HR Support Representative
hace 4 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: 3M Is Hiring a Bilingual HR Support Representative (Spanish-English) This position specializes in the full life-cycle of an employee: From new hires, promotions, transfers, and payrate changes to separations. The work focuses on answering HR, Payroll, Benefit, Stock and policy questions and resolving issues. Provide answers, solutions,...
-
Trilingual HR Support Representative
hace 4 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: 3M Is Hiring a Trilingual HR Support Representative (Spanish-English-Portuguese) This position specializes in the full life-cycle of an employee: From new hires, promotions, transfers, and payrate changes to separations. The work focuses on answering HR, Payroll, Benefit, Stock and policy questions and resolving issues. Provide...
-
Strategic Account Manager, Global Sales
hace 24 horas
Orotina, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProficient on English language ( written & spoken) - 2+ years of sales or account management experience - Phone/Volume outbound call activity experience - E-Commerce industry or related industry experience - Enterprise Sales or Account Management experience - Highly consultative and solution-oriented - Analytical skill and highly data driven - Ability to...
-
Customer Service Representative
hace 24 horas
Orotina, Costa Rica 3M A tiempo completo**Job Description**: Job summary: The person hired for the position of Customer Service Representative will focus on delivering high quality service and results within our Customer Service Organization by providing white glove service for our customers through timely and accurate order management processing, education and problem solving. This person will...
-
Executive-sales
hace 24 horas
Orotina, Costa Rica Marriott International, Inc A tiempo completo**Job Number** 23209464 **Job Category** Sales & Marketing **Location** Residence Inn San Jose Escazu, Ave. Escazu Complex Prospero Fernandez Hwy, San Jose, Costa Rica, Costa Rica VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in training and motivating employees;...
-
Marketing & Sales Operations Manager - Hybrid/remote
hace 2 minutos
Orotina, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...
-
Sales Development Representative
hace 1 semana
Orotina, Costa Rica Bluelight Consulting A tiempo completoAs a top-tier software consultancy in the Americas, Bluelight Consulting leads the pack in rapid growth. Our expertise lies in partnering with major corporations such as MGM Resorts, Cartography, and Accenture to establish distributed software development teams and provide cutting-edge digital solutions. Our company's philosophy prioritizes the well-being of...
-
Clinical Support Specialist
hace 1 semana
Orotina, Costa Rica AlignTech A tiempo completo**Join a team that is changing millions of lives.** Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
Customer Service Representative
hace 1 semana
Orotina, Costa Rica 3M A tiempo completo**Job Description**: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...
-
Customer Service Representative
hace 6 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations,...
-
Service Desk Support Analyst
hace 6 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: Job Summary The Service Desk Support Analyst provides technical support by phone, chat and web tickets to 3M employees, contractors and vendors, on Windows / iOS, software/hardware technical issues, inquiries and business processes. This position requires technical and functional knowledge of various programs and IT infrastructure, as...
-
Credit & Collections Team Lead
hace 7 días
Orotina, Costa Rica H.B. Fuller A tiempo completoH.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest...
-
Inside Account Manager I
hace 6 días
Orotina, Costa Rica TD SYNNEX A tiempo completo**Essential Duties & Responsibilities Required**: - Working from partner lists and/or database, makes outbound follow-up calls to existing partners to qualify leads and sell products and service contracts. - Closes a medium volume of sales orders. - Sales are medium complexity and the sales rep performs a consultative and educational role for the...
-
Commercial BI Analyst
hace 7 días
Orotina, Costa Rica Kimberly-Clark A tiempo completoCommercial BI Analyst Being responsible, on behalf of the GBS, for providing all the support, maintenance and service to the key user and main stakeholders in the implementation and utilization of SFA (Sales Force Automation) for the entire Latin American region. **Responsabilidades**: - Execute the initial configuration of the functional variables of the...
-
Logistics Analyst
hace 5 días
Orotina, Costa Rica 3M A tiempo completo**Job Description**: This position will be responsible for the Customer service activities in support of international customers. Primary Responsibilities include but are not limited to the following: - Accurately enter required data and process orders in accordance with department procedures. - Identify and probe for customer’s needs, clarify...