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Customer Support Representative

hace 2 semanas

Orotina, Costa Rica 3M A tiempo completo

3M is looking for passionate and driven **Customer Support Representatives **to provide customer support for the Tier 1 Omni-Channel Support Global Service Center team in Costa Rica in building a collaborative and innovative culture. Are you ready to be a part of what’s next?

**Responsibilities will include, but not be limited to the following**:

- Shares 3M new products and services with customers to meet their requirements
- Responds to a variety of inbound internal business partner and external customer inquiries, taking action as appropriate:

- Provides inquiry resolution and escalation per established processes
- Triages inquiries to others for resolution
- Documents customer interactions accurately and completely

**Basic Qualifications**:

- Technical High School Diploma
- Minimum of one year call center, customer order entry, or other customer service experience required
- Ability to multi-task in a fast paced environment.
- Types a minimum of 45wpm
- Fluent English

**Preferred Qualifications**:

- Bachelor's degree or higher from an accredited University
- Minimum one year combined experience using workforce management systems and/or contact management systems
- Strong interpersonal skills
- Excellent written and oral communication skills
- Must be able to adapt easily to rapid change and work well independently and with teams
- Strong system aptitude and analytical skills
- Must be able to develop positive relationships with all internal clients, all levels of 3M leadership as well as 3M customers
- Being fluent in French and/or Portuguese is highly attractive

**Supporting Your Well-being**
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

**Imagine your future in 3M**

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