Customer Support Representative

hace 2 días

Orotina, Costa Rica 3M A tiempo completo

3M is looking for passionate and driven **Customer Support Representatives **to provide customer support for the Tier 1 Omni-Channel Support Global Service Center team in Costa Rica in building a collaborative and innovative culture. Are you ready to be a part of what’s next?

**Responsibilities will include, but not be limited to the following**:

- Shares 3M new products and services with customers to meet their requirements
- Responds to a variety of inbound internal business partner and external customer inquiries, taking action as appropriate:

- Provides inquiry resolution and escalation per established processes
- Triages inquiries to others for resolution
- Documents customer interactions accurately and completely

**Basic Qualifications**:

- Technical High School Diploma
- Minimum of one year call center, customer order entry, or other customer service experience required
- Ability to multi-task in a fast paced environment.
- Types a minimum of 45wpm
- Fluent English

**Preferred Qualifications**:

- Bachelor's degree or higher from an accredited University
- Minimum one year combined experience using workforce management systems and/or contact management systems
- Strong interpersonal skills
- Excellent written and oral communication skills
- Must be able to adapt easily to rapid change and work well independently and with teams
- Strong system aptitude and analytical skills
- Must be able to develop positive relationships with all internal clients, all levels of 3M leadership as well as 3M customers
- Being fluent in French and/or Portuguese is highly attractive

**Supporting Your Well-being**
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

**Imagine your future in 3M**

3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

**3M Global Terms of Use and Privacy Statement

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